Alina Pamparau

A

Manager in Development

Allianz Țiriac Asigurări

Feb 2025 - Current (1 year 9 months)

Recruited and onboarded over 10 insurance agents, ensuring smooth integration and early productivity. Defined and monitored team performance targets, maintaining a monthly premium threshold of 30,000 RON. Supported a team of 15+ agents through daily operations and strategic coordination. Developed and implemented KPI scorecards to track sales activity and goal progression (monthly, quarterly, semiannual). Conducted performance analytics to support data-driven decision-making at agency level. Contributed to both personal and team sales, while driving operational improvements across workflows.

Marketing Executive Assistant

Go Carpathian

Oct 2024 - Nov 2024 (2 months)

Improved internal workflows by implementing automations through Zapier and webhooks. Tracked and optimized email marketing campaigns on Beehiiv and Instantly, enhancing engagement performance. Supported promotional campaigns and recruitment marketing to increase brand visibility. Ensured lead database accuracy through regular data cleaning and structuring. Created and delivered segmented newsletters, contributing to higher click-through rates and audience relevance.

N

Email Performance Analyst

Noble Digital

Mar 2024 - Current (2 years 8 months)

Managed the performance of a portfolio of 25+ B2B clients across healthcare, media, finance, and SaaS sectors. Led client onboarding processes, reducing average onboarding time to 4.7 days per client. Performed email deliverability audits across tools such as Active Campaign, Beehiiv, Inbox Ally, and Klaviyo. Tracked and reported key email metrics, including open rates, click rates, spam complaints, segmentation, and inbox placement. Purchased, cleaned, and validated data sets for over 50 clients based on detailed ICP criteria. Conducted weekly performance reviews with clients and internal teams to optimize newsletter outcomes. Oversaw virtual assistants to ensure accurate campaign execution and proper audience targeting.

L

Life Insurance Advisor

Feb 2024 - Feb 2025 (1 year 1 month)

Built and maintained a client portfolio through referrals, cold calling, and social media outreach. Provided personalized rate quotes based on client needs, budgets, and long-term financial goals. Assisted clients with application processes, ensuring accurate documentation and underwriting approval. Delivered ongoing customer support, maintaining client relationships through regular follow-ups.

U

Development Operations Manager

University of Emanuel

Jan 2023 - Sep 2023 (9 months)

Coordinated development projects, ensuring process efficiency and smooth execution. Managed relationships with donors, students, and alumni, contributing to sustained engagement. Led a volunteer-based recruitment initiative, strengthening community outreach. Improved payroll accuracy by implementing a digital working time tracking platform. Rolled out Salesforce CRM for donor and student recruitment management. Supported CRM transition through system configuration, team training, and process alignment. Assisted with the implementation of EOS and Ninety.io platforms to streamline operations.

I

Executive Assistant to CEO &Sales-Marketing Support Manager

International Insurance Group

Aug 2022 - Sep 2023 (1 year 2 months)

Led a telemarketing team to generate insurance leads, consistently meeting monthly quotas. Supported Sales Manager in overseeing 18 sales agents, contributing to $3.8M in premiums. Tracked and analyzed KPIs for sales and telemarketing, identifying trends and opportunities. Developed and delivered internal training (call audits, role-plays), increasing team efficiency. Partnered with COO to align telemarketing goals with profitability objectives. Managed a Double Customer Referral campaign, generating over 1,500 leads in three months. Ensured regulatory compliance through accurate handling of call lists and licensing. HR & Recruitment Coordinator Onboarded 14 new sales agents in 3 months to meet urgent staffing needs. Streamlined recruitment

C

Customer Retention Specialist

Mar 2020 - Jul 2023 (3 years 5 months)

Retained clients by addressing inquiries and providing guidance on agency services and insurance products. Monitored account balances to identify payment discrepancies or outstanding debts. Quoted insurance premiums via carrier platforms and relayed results to sales agents. Developed retention strategies targeting accounts affected by premium increases. Handled client requests through the personal lines inbox, ensuring prompt resolution. Trained new hires in quoting, billing, and customer retention procedures.

T

Telemarketing Representative

Feb 2019 - Mar 2020 (1 year 2 months)

Generated leads through cold calling, cross-selling, and targeted email outreach. Verified customer information to ensure accuracy in premium calculations. Created sales scripts for cold calling and cross-selling with minimal oversight. Followed up on lost prospects and inactive clients to revive sales opportunities. Recorded and tracked calls and leads based on internal reporting protocols. Trained new team members on telemarketing procedures and database navigation.

About

Detail

Timeline

Résumé

Alina Pamparau

About

Detail

Behavioral traits