Alicia Smith

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Operation technician

PG Technologies

Feb 2025 - Current (1 year 5 months)

Operated complex process equipment in accordance with training, process documents, and 5S standards. Maintained equipment for coating and plating within aerospace applications. Assisted in troubleshooting and correcting equipment malfunctions, reporting any faults to management and maintenance teams. Inspected parts and utilized hand tools to make minor adjustments to production equipment. Collaborated with maintenance teams to ensure optimal equipment performance and efficiency.

S

Customer Service Representative

Savilinx LLC

Oct 2024 - Feb 2025 (5 months)

Manage a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution. Demonstrate strong product knowledge to effectively answer customer questions and provide accurate information. Maintain excellent customer satisfaction ratings by resolving issues efficiently and ensuring positive interactions.

Group Leader

Kohler Co.

Dec 2020 - Sep 2024 (3 years 10 months)

Supervised a team of production line workers, ensuring adherence to quality standards and achieving production targets. Trained new hires on standard operating procedures, safety protocols, and equipment use. Implemented a visual management system to track daily production goals and progress, enhancing operational efficiency. Conducted regular inspections of machinery, identifying maintenance needs and coordinating necessary repairs. Additionally, utilized Microsoft 365 daily to streamline communication and documentation processes, further supporting team collaboration and operational effectiveness.

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Customer Service Representative

NexGen Agency

Oct 2020 - Dec 2020 (3 months)

Addressed customer inquiries and resolved issues efficiently, ensuring high levels of customer satisfaction. Utilized extensive product knowledge to deliver accurate information and effectively respond to customer questions.

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Customer Service Representative

InfoCision

Aug 2020 - Sep 2020 (2 months)

Conducted cold calls to existing customers, effectively communicating benefits and features to encourage service upgrades. Achieved customer engagement by tailoring conversations to individual needs and preferences, facilitating the enhancement of customer experiences.

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Foreman/Laborer

Mar Jac Poultry

Oct 2016 - Jul 2020 (3 years 10 months)

Trained new employees on various production line tasks, ensuring consistent adherence to operational standards and efficiency. Supervised production line staff and maintained tool accountability, optimizing workflow and resource management.

S

Production Worker

Southern Hens

Mar 2015 - Dec 2015 (10 months)

Executed precise hanging and cutting tasks to maintain production line efficiency and quality. Ensured adherence to safety and operational protocols while managing high-volume poultry processing.

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