Alicia Monzon Recruiting Team Lead at arrivia

Recruiting Team Lead

Arrivia

Sep 2023 - Current (3 years)

Recruiter

Arrivia

May 2023 - Sep 2023 (5 months)

Recruiting Specialist

Arrivia

Apr 2022 - Jul 2023 (1 year 4 months)

Recruiting Coordinator

Arrivia

Jul 2021 - Apr 2022 (10 months)

Hospitality Consultant

Selfemployed

Jul 2020 - Feb 2021 (8 months)

-Managed and grew social media presence for several restaurant clients, leading to increased followers and engagement. -Secured new business partnerships with food delivery platforms and local suppliers. -Streamlined customer communication via email, chat, and phone, improving service efficiency and satisfaction. -Maintained and updated a comprehensive customer database for enhanced data management and retrieval. -Resolved customer queries efficiently, focusing on first-call resolution. -Generated KPIs and managed invoicing and credit tracking.

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General Manager

El Almacén

Jul 2015 - Jul 2020 (5 years 1 month)

-Recruited, trained, and supervised a team to ensure high performance and service quality. -Developed and managed budgets to control costs and maximize profitability. -Planned and designed menus and advertisements to drive business growth. -Ensured full compliance with all licensing, hygiene, and health and safety regulations. -Promoted and marketed the business using social media and other platforms to increase visibility and customer traffic. -Managed stock levels and ordered supplies to maintain smooth daily operations. -Handled all customer inquiries and resolved complaints to ensure customer satisfaction. -Prepared and presented staffing and sales reports to inform strategic decisions.

Senior Project Coordinator

LOLY IN THE SKY

Aug 2014 - Jun 2015 (11 months)

-Worked collaboratively and closely with the project manager and team to maximize productivity and developing the new Beauty Line of the Brand -Organize and monitor schedules and see that deadlines are met -Report updates verbally and in written form to management -Responsible of monitoring budget and help ensure resources are used efficiently -Complete any necessary administrative tasks, making calls to potential providers, doing research about the develop of the new product -Helped to the marketing strategy for the release of the new product

Executive Assistant To Chief Executive Officer

FreightWatch International

Sep 2012 - Jul 2014 (1 year 11 months)

Create orders based on customer requirements, schedule internal courier, initiate analysis cancellations resulting from internal or external changes, gathering internal information for client data inquiries and investigations, when required, coordinate and communicate client/internal deadline changes and/or toggle requests with lab operations team, initiate client credits, as required, review file entry information (including price, parameters, contact information and client specific needs) to ensure it complies with client and/or regulatory requirements, send job confirmation to clients as required within internal timeline metrics

Alicia Monzon

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