Ali Basharat

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Observability Consultant

AXA Insurance

Jan 2025 - Current (1 year 5 months)

Delivered a complete Dynatrace platform rollout across AXA's systems, working directly with technical and business stakeholders across multiple teams • Implemented infrastructure as code using Terraform to provision and manage the new Dynatrace environment at scale • Established a repeatable observability foundation aligned to AXA's enterprise monitoring standards

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Independent Observability Consultant

OptiAPM

Jan 2024 - Jan 2025 (1 year 1 month)

Founded and ran an observability consultancy serving enterprise and mid-market clients including CorpNet, Al Qiddiya (Saudi Arabia), and TestCrew • Delivered APM and monitoring implementations across Datadog, Dynatrace, LogicMonitor, and open-source tooling • Generated over €250k in revenue across 15+ clients in the EU, Middle East, and US • Managed a team of three engineers across multiple concurrent client engagements

Senior Site Reliability Engineer

Gartner

Jun 2023 - Jun 2025 (2 years 1 month)

Owned observability and reliability for Gartner's Conferences business unit, responsible for ensuring zero-incident operation across Gartner's largest global enterprise events. • Maintained full observability coverage across a complex event-delivery infrastructure supporting thousands of enterprise attendees worldwide • Automated manual operational tasks using Terraform, AWS, and Python, reducing toil and improving incident response times • Built and maintained dashboards and proactive alerting across Dynatrace, Datadog, and Splunk, surfacing issues before they reached end users • Led cost-optimization work across the observability tooling stack, identifying savings without compromising SLA coverage • Collaborated with DevOps, infrastructur

Senior Software Consultant

Dynatrace

Oct 2018 - May 2023 (4 years 8 months)

Senior consulting engineer embedded with Dynatrace's largest European enterprise accounts, responsible for full-lifecycle Dynatrace adoption from implementation through optimization. • SAP: Led enterprise-scale observability automation using Dynatrace Monaco (Monitoring as Code), enabling version-controlled, repeatable monitoring configuration across SAP's global environments • Santander Spain: Owned end-to-end monitoring and reliability for the mobile banking app used by millions of Spanish customers daily, implementing proactive instrumentation that reduced P1 incidents and improved app performance • Allianz, BBVA, IntegraConnect, AVM Consulting: Delivered observability implementations and stakeholder enablement across multiple concurrent

Technical Support Analyst

Automatiq

Nov 2016 - Oct 2018 (2 years)

Technical analyst for a ticketing automation platform, handling in-depth troubleshooting across front-end, back-end, and server-side environments (Linux, Windows) • Built internal tooling that reduced a key support workflow from 30 minutes to under 5 • Led procurement and POC process for New Relic and Salesforce adoption at the company

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Founder

Templateify

May 2013 - Sep 2016 (3 years 5 months)

Built and scaled a web platform to approximately 50,000 sales, including customers such as Orange and Vodafone. Acquired in 2016.

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