Oscar Algom Case Admin./Client Support

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| Case Strategist (Client Intake Specialst) | Case Admin/Client Support

EAGAN IMMIGRATION

Sep 2021 - Aug 2022 (1 year)

Interview clients over the phone and at the same time fill out questionnaires and respond questions accordingly. Mainly dealing with clients, who are victims of domestic violence filing under VAWA, is mainly conducted to Immigrant Latin Community living in the United Sates whether they are undocumented or poorly documented. Calls are not incoming, but instead they are scheduled appointments one to gather general information and another appointment to go over the actual declaration in detail. While the Client is being interviewed in Spanish, the form is completed in English simultaneously while the Client is speaking. There is not also attentive and active listening involved, but also Data Entry skills are required and a keen attention to de

| Over the phone Interpreter (OPI)/ Intake Interpreter Specialist

Cyracom

Feb 2020 - Sep 2021 (1 year 8 months)

Provide consecutive over the phone interpretation for fields like:Legal, Medical, 9-1-1, leisure and travel, Healthcare, Auto/Home Insurance, etc. In charge of providing quality Interpretation Services make sure to convey/relay the message properly in both Languages (English and Spanish). I've been commended Top Interpreter since day 1 on the floor, on March 2020. In November of 2020, got certified as a Coach Interpreter. Every time there is a new wave of Interpreters, for five days I provide onsite Training by listening and monitoring calls. Provide feedback and keep working on improvement plans with new Interpreters to make sure that they are ready to fly solo and provide quality over the phone interpretation. I focus on things like: tone

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Administrative assistance

Wine Cellar Innovations

Apr 2016 - Jan 2019 (2 years 10 months)

Administrative Assistant part of the Sales Reporting Team. In charge of handing new leads to Sales Reps [made sure each lead was handled properly within 24 hours after the lead was given to the Rep]. Run Excel Repots such as: Daily Lead Tracker (updated daily), Missed & VM Calls Report (sorted out missed calls and VMs for Reps to follow up and get a new Sale. Shipping Quote Requests (provided Shipping Quote to reps whenever they made a new sale, or whenever the customer decided to change anything in specific. Also performed QA tasks by listening to Sales Rep calls and made sure proper Customer Service was given and if indeed the lead is in the database with a quote already created. During the 3 years working with the Reporting Team, Sales b

Customer service

Office Sense

Nov 2015 - Aug 2022 (6 years 10 months)

Answering service and appointment scheduling for various accounts e.g.(Medical accounts, legal accounts and maintenance accounts.) Provide customer care to account holders to assure that the agents are following account instructions correctly and also to verify the client´s satisfaction.

Customer service agent

Amazon

Sep 2012 - Jan 2013 (5 months)

troubleshooting for the Kindle department. Bilingual service provided (Spanish and English). September 2012-Jan. 2013 and January 2013- April 2014

Spanish Customer service team Supervisor

eTeacher Group

Dec 2011 - Jul 2012 (8 months)

Pastry Chef, graveyard shift supervisor

Intensa Learning Center

Oct 2010 - Nov 2011 (1 year 2 months)

Conversational English teacher to beginners, upper beginner, pre-intermediate and intermediate

Service

Intensa Learning Center

provided customer assistance and troubleshooting by phone, chat and email. I was upgrated to a Permanent C.S (customer service rep.). At Intensa Institute I provided conversational English lessons to beginners, upper beginners and intermediate levels. I also gave lessons at companies, mainly at Grupo Monge Costa Rica (Guachipelín, Escazú, San José, Costa Rica). I also, worked in a Call Center; an online language academy called eTeacher located in Israel (Ramat-Gan Tel Aviv). I provided customer service in Spanish English and Portuguese (very few). Started as a regular customer service agent, and got promoted to Supervisor, for the Spanish Customer Service Team. At Magic Palace Hotel (Eilat, Israel): Pastry Chef, in charge of the pastry and

Oscar Algom

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