Alfredo Zavala Cloud Solution Architect, 3x AWS Certified 1x Azure Certified

Cloud Service Delivery Lead

Orión

Feb 2022 - Jun 2022 (5 months)

Enterprise Solutions Architect

Orión

Sep 2020 - Jan 2022 (1 year 5 months)

- Support Management - 50% Provides the most effective method of service delivery by analyzing trends and common themes across customers. • Engages in strategic service delivery planning, in partnership with the presales team to strengthen targeted customer relationships. • Gathers customer impressions of products and services and integrates this feedback into decision making. • Interface with stakeholders at several levels, from executive management to technical staff, to provide advanced technical leadership and to report status on ongoing initiatives. Support continuous service - 25% • Design, implement and support reliable Cloud architectures for customers. • Develop, maintain, and communicate delivery and implementation patterns

Cloud Operations Manager

CANVIA

Dec 2019 - Sep 2020 (10 months)

- Maximize employee contribution by recruiting, developing, mentoring, and motivating employees to deliver excellence. Conflict management, mentoring and leadership. • Evaluate, assign, and monitor the Journey Architect team's activity, ensuring optimal resource utilization and quality delivery. • Ensure alignment with peers in other adjacent teams such as the operations, Delivery and Managed Services teams to deliver a consistent customer experience for our clients. • Collaborate with Canvia's Innovation Team on the successful introduction of new services offerings into the enterprise. • Ensure monthly forecasts are complete, accurate, and timely. • Assist with our departmental transformation and growth through continual business i

Solutions Architect

Belcorp S.A

Apr 2016 - Dec 2019 (3 years 9 months)

- Working with customer engineering teams on a wide variety of AWS projects including but not limited to migration, containerization, and transformation. • Writing infrastructure as code (Deployment Manager, Terraform). • AWS environment troubleshooting and setup over serveral production worload. • Meeting customer SLAs and managing communication in case of issues. • Configuring and maintaining backup, monitoring, and alerting systems for multiple workloads. • Interacting with developer teams, internal customers and service providers to ensure 24x7 support. • Linux/Windows administration, automated deployments, scripting (Bash/ PowerShell/Python). • Participating in work sessions with internal customers. • Completing technical docu

Cloud Engineer

Soluciones Orión

Feb 2015 - Apr 2016 (1 year 3 months)

- Under general guidance works with customers and end user groups to evaluate technical problems and applying principles, theories and concepts to a wide range of work in the areas of planning, deployment, operation and enhancement onto cloud infrast. • Specializes in applying tools, technologies, architectural principles, and security principles to design and deliver technical solutions for enterprise applications and platforms. • Drive projects with moderate complexity. • Perform root cause analysis of equipment failures. • Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes. • Provides knowledge and technical experience and subject-matter expertise to help solve problems in AWS p

IS&T Support

Bechtel

Jan 2013 - Dec 2014 (2 years)

- Coordinate Local End-User Support, by giving them priorities and ensuring daily performance. • Follow backlog for incidents & service requests, report progress to End-Users and track root cause análisis. • Act as "Remote Hands", for IS&T pre-defined simple activities. • Ensure Local Assets (PCs, Telephones, other IS&T equipments) are properly managed. • Drive Local Infrastructure Projects. • Be key local contact for any operational IS&T topic. • Make proactive proposals to central organizations to improve overall performance. • Report local demands to regional / sub-regional partners and give feedback to the local business. • Promote global services and solutions, ensure overall satisfaction.

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System Engineer

WHITE LION S.A.

Aug 2012 - Oct 2012 (3 months)

- Deployment and Go Live of the PERSONNEL software for the Las Bambas mining Project. Analysis and capture of requirements for the collection of information required by the project. • Database migration and data export to the SQL Server manager.

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Web Developer

Internet Studios Spain Sl

Mar 2010 - Jul 2012 (2 years 5 months)

- Development and maintenance of web applications in classic ASP, PHP and ASP.net, with more than 20 projects completed. • Database administrator in SQL Server 2008 and MySQL with knowledge of BD functional objects (SP, Functions, Triggers), Transact SQL, indexing, views, etc. • Preventive and corrective maintenance of computers. • Use of analysis tools provided by Google (Adwords, Analytics, Webmaster Tools). • SEO analyst in web positioning and optimization.

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System Administrator

EGEMSA

Aug 2009 - Feb 2010 (7 months)

- Provide escalation support for internal teams and vendors, using customer service and technical skills. Troubleshoot and diagnose system issues to provide rapid remediation. • Efficiently set up and maintain physical and virtual server hardware, operating systems, applications, networking, and storage. • Assess the stability, security, and scalability of service systems. • Install and upgrade Windows system and servers. • Diagnose and resolve software and hardware issues across a range of software applications.

Alfredo Zavala

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