Alfred Onywoki

Jobs 13% verified

Customer Support Services

CloudFactory

Feb 2022 - Current (4 years 7 months)

• Edited videos and managed client communication.
Workstream Team Captain

CloudFactory

Jan 2021 - Jan 2022 (1 year 1 month)

• Coordinated communication and coached team members.
E

Executive Assistant Verified experience

Everest Technologies

Jan 2020 - Dec 2021 (2 years)

• Liaised with stakeholders and maintained office operations.
Human Resources Assistant

CloudFactory

Dec 2019 - Jan 2020 (2 months)

• Supported hiring, training, and onboarding processes.
M

Customer Service Representative

M-Shwari

Mar 2018 - Nov 2020 (2 years 9 months)

• Led daily operations and performance monitoring, ensuring high levels of customer satisfaction and efficient service delivery. Additionally, utilized data management skills to assist in filling reports, which contributed to improved operational insights and performance tracking. Data entry was also employed to maintain accurate records, further enhancing the overall efficiency of customer service processes.
S

Project Manager

Samasource Kenya

Oct 2017 - Feb 2018 (5 months)

• Directed process improvement and workflow optimization.
S

Quality Analyst - Data Annotation

Samasource Kenya

Oct 2016 - Sep 2017 (1 year)

• Ensured data quality and compliance with standards.
Enumerator

Kenya National Bureau of statistics

Aug 2015 - Sep 2016 (1 year 2 months)

• Collected national census data through surveys, ensuring accuracy and reliability in the information gathered. Additionally, utilized Microsoft 365 to efficiently fill out forms and manage data, streamlining the data collection process and enhancing overall productivity.

Education 0% verified

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