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Alfredo Barona

About

Detail

Customer service professional with 8+ years of experience in hospitality and call center environments, specializing in guest relations, problem resolu
Cali, Valle del Cauca, Colombia
Contact Alfredo regarding: 
work
Full-time jobs
Starting at USD1K/month
Flexible work
Starting at USD7/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Viajero hostels
    Recepcionista/Auditor
    Viajero hostels
    Jan 2022 - Current (4 years 4 months)
    Support in English and Spanish through in-person communication, email, and booking platforms. Resolved guest issues efficiently, ensuring positive guest experience and satisfaction.
  • Teleperformance
    Customer Service Agent | Teleperformance
    Teleperformance
    Dec 2020 - Dec 2021 (1 year 1 month)
    Assisted customers with inquiries, troubleshooting, and service requests. Satisfaction scores through effective communication and problem resolution.
  • R
    Recepcionista/Auditor
    Roosevelt Plaza Hotel
    Dec 2017 - Sep 2018 (10 months)
    Performed nightly audit procedures and financial reconciliation for hotel operations. Assisted international guests with travel information, bookings. Maintained accurate records and ensured smooth overnight hotel operations.
Education verified_user 0% verified
  • U
    Highschool degree certificate
    U.E. Colegio Santísima Trinidad
    Jan 2017
    Venezuela
  • H
    Quality and Customer Service Certificate Course
    Hotel Mara Inn
    Jan 2017
    8 hours course
  • F
    Basic English Certificate
    Fundacion Universidad de Carabobo
    Jan 2017
    320 hours