Alfred Nnammonso Remote Customer Service & Telesales Specialist | CRM Tools

K

Cold Caller/Appointment Setter

Kinzel Benefits, PJEK ENTERPRISE

Jan 2025 - Aug 2025 (8 months)

Conducted high-volume outbound calls to prospective clients, introducing insurance products and services.
Qualified leads by identifying customer needs, interests, and eligibility for insurance plans.
Scheduled appointments for licensed insurance agents, ensuring calendars were efficiently managed.
Maintained accurate records of calls, leads, and follow-ups in the CRM system.
Consistently met and exceeded daily/weekly call and appointment-setting targets.
Delivered excellent communication and customer service to build trust and increase lead conversion.

Telesales/Customer Service Representative (Hybrid)

Carolina Logistics Inc

Jan 2023 - Jan 2024 (1 year 1 month)

• Made outbound calls and managed inbound inquiries, ensuring a seamless customer experience.
• Followed telesales scripts to effectively engage with clients and provide tailored solutions.
• Identified customers' needs, clarified information, researched issues, and provided effective resolutions.
• Seized opportunities to upsell products when appropriate, contributing to overall sales goals.
• Leveraged skills related to logistics management by handling customer issues regarding delivery schedules, shipment tracking, and order fulfillment, which are essential components of the logistics cycle.
• Coordinated with dispatch and operations teams, gaining indirect exposure to logistics processes that enhance c

O

Call Centre Agent

Opay Digital Service Limited.

Jan 2022 - Jan 2023 (1 year 1 month)

• Managing large amounts of inbound and outbound calls in a timely manner • Following call center "scripts" when handling different topics • Identifying customers' needs, clarify information, research every issue and providing solutions • Seize opportunities to upsell products when the need arises • Build sustainable relationships and engage customers by taking the extra mile • Keep records of all conversations in our call center database in a comprehensible way • Frequently attend educational seminars to improve knowledge and performance level • Meet personal/team qualitative and quantitative targets and KPI

V

Information Officer/Customer Service Representative

Victory International Resource Travels and Tours

Jan 2021 - Jun 2021 (6 months)

• Make and receive outbound and inbound calls to/from check • Respond to client inquiries, and disseminate information when required • Up sell, Cross-sell, Hard sell, and Soft sell products and services.

B

Virtual Assistant (Remote)

Blue Shades Interiors

Jan 2019 - Jan 2021 (2 years 1 month)

• Send/make, receive outbound and inbound emails and calls via various Communication platforms • Coordinate book-keeping and finances • Manage calendar, schedule appointments, travels and accommodations • source and purchase products on client's behalf

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Fulfillment/Call Centre Agent

UNATEUS ACADEMY

Jan 2017 - Jan 2019 (2 years 1 month)

●Make and Receive outbound and inbound calls provide accurate, satisfactory answers to their queries and concerns. ●De-escalate situations involving dissatisfied customers, offering patient assistance and support ●Call clients and customers to inform them about the company's new products, services and policies • Guide callers through troubleshooting, navigating the company site or using the products or services • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.

G

Customer Care Officer.

Gidi-Culture Festival (WICKLOW GROUP OF COMPANY,

Jan 2016 - Jan 2017 (1 year 1 month)

• Respond to customer inquiries about products and services • Make and Receive Outbound and Inbound calls • Create, change reservations, made arrangements for pickups and drop off of guests and visitors ●Make, receive calls and draft invites.

F

Customer Service Rep /Team lead Assist.

Forward Nigeria (Lagos Branch) G.R.A Ikeja

Jan 2014 - Jan 2015 (1 year 1 month)

• Coordinating day to day operation of CSR outbound telemarketer call center. • Partly responsible for training, motivating and accountability of Customer Service representatives. • Participating in project to increase employee and customer satisfaction as well as increase revenue and efficiency of the company. • Responded to customer's request for products services and company information. • Answered customer's telephone calls promptly, to avoid on-hold wait time. • Developing new strategies and teams within the organization • Optimized customer support and satisfaction by establishing a collaborative environment

Alfred Nnammonso

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Alfred Nnammonso

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Behavioral traits