A

Alfred Molina Muraviov

About

Detail

B2B Sales agent and Costumer Service Representative
San Pedro, San José Province, Costa Rica

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • CyraCom Language Solutions
    Medical & 911 Interpreter
    CyraCom Language Solutions
    Jun 2025 - Sep 2025 (4 months)
    Provided simultaneous and consecutive English-Spanish interpretation for medical consultations, emergency 911 calls, and legal scenarios.
    Ensured strict adherence to HIPAA regulations and confidentiality protocols while handling high-stress situations.
    Maintained a high level of accuracy and cultural competence to facilitate effective communication between providers and clients.
  • Infosys BPM
    Senior Executive Processor Agent
    Infosys BPM
    Mar 2023 - Jul 2023 (5 months)
    Assisted customers with complex technical and billing issues regarding their mobile accounts, ensuring first-call resolution (FCR).
    Managed account adjustments, troubleshooting, and navigation of corporate CRM platforms.
    Delivered high-quality support matching company compliance and customer satisfaction (CSAT) standards.
  • CR Spark
    Customer Service & Retention Agent
    CR Spark
    Apr 2022 - Mar 2023 (1 year)
    Handled inbound and outbound interactions for an online casino platform, addressing account, technical, and transactional inquiries.
    Implemented effective retention strategies to preserve at-risk customer accounts, increasing user lifetime value.
    Managed conflict resolution and diffused escalated situations with diplomacy and professionalism.
  • Remote Coworker
    Real Estate Trainer / Cold Caller / Virtual Assistant
    Remote Coworker
    May 2021 - Oct 2022 (1 year 6 months)
    Developed training materials and led onboarding sessions for new hire agents onboarding into real estate cold calling campaigns.
    Executed outbound cold calling campaigns, generating high-quality leads and scheduling appointments for real estate investors.
    Provided administrative virtual assistance, managing schedules, database updates, and email correspondence.
  • Snap Finance
    Customer Service Representative
    Snap Finance
    Sep 2017 - Nov 2018 (1 year 3 months)
    Guided customers through payment options, financing terms, and account inquiries to resolve delinquency issues.
    Maintained precise records of customer interactions and financial agreements within the company database.
  • The Results Company
    Outbound Sales Representative
    The Results Company
    Jan 2016 - Jan 2017 (1 year 1 month)
    Conducted outbound B2C sales calls for SiriusXM satellite radio, consistently meeting or exceeding monthly sales quotas.
    Provided floor support and real-time coaching to nesting agents, improving team sales conversions and script adherence.
Education verified_user 0% verified
  • Universidad de Iberoamérica UNIBE
    Universidad de Iberoamérica (UNIBE)
    Universidad de Iberoamérica UNIBE
    Jan 2011 - Jan 2015 (4 years 1 month)