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Alfred Lantayan

About

Detail

Customer Service Representative
Baguio, Cordillera Administrative Region, Philippines
Contact Alfred regarding: 
work
Full-time jobs

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Beyond Finance
    Client Success Specialist
    Beyond Finance
    Dec 2025 - Feb 2026 (3 months)
    • Responded to 35-40 client emails daily with clarity and empathy, consistently
    meeting performance targets.
    • Guided clients through account resolution and payment options while ensuring
    compliance.
    • Standardized email templates to improve efficiency and client satisfaction.
    • Collaborated with teams to resolve complex cases and escalate issues effectively
  • Concentrix Philippines
    United Health Care
    Concentrix Philippines
    May 2025 - Nov 2025 (7 months)
    • Coordinated medical appointments by liaising directly with physicians' offices to
    ensure timely scheduling aligned with patient needs and insurance coverage.
    • Contacted preferred pharmacies to verify prescription pricing and availability,
    helping patients make informed, cost-effective choices.
    • Communicated with healthcare facilities to confirm procedural requirements,
    documentation, and claim eligibility, streamlining the patient experience.
    • Educated patients on their health benefits, coverage details, and plan-specific
    resources, empowering them to navigate their care confidently.
    • Delivered personalized support by proactively identifying member needs and
    connecting them with appropriate
  • T
    Client Service Specialist
    THOUGHTFOCUS PHILIPPINES
    Jul 2024 - Apr 2025 (10 months)
    • Fostered strong client relationships through proactive communication and support.
    • Acted as the primary liaison to ensure client needs were met and issues resolved.
    • Created accurate reports and collaborated with teams to maintain documentation
    excellence.
    • Researched payment and invoice discrepancies while managing detailed client profiles.
    • Ensured regulatory compliance and contributed to process documentation initiatives.
    • Successfully processed 70% of work orders, consistently exceeding performance goals.
  • T
    Process Associate
    THOUGHTFOCUS PHILIPPINES
    Jul 2024 - Apr 2025 (10 months)
    • Delivered accurate product and service information through calls, ensuring
    seamless customer experiences.
    • Managed orders, transactions, and complaints, consistently exceeding performance
    targets.
    • Resolved technical issues and provided proactive customer updates and feedback
    collection.
    • Created resources to improve customer understanding of J.J. Keller's offerings.
    • Handled 60+ calls daily, showcasing efficiency and professionalism.
  • F
    Care Agent / Chat Support
    Foundever Philippines
    Nov 2021 - Jun 2024 (2 years 8 months)
    • Delivered accurate product information and resolved customer inquiries with
    precision.
    • Managed high-volume transactions, cancellations, exchanges, and returns
    efficiently.
    • Addressed technical issues, assisting with installations, upgrades, and
    maintenance.
    • Ensured customer satisfaction by proactively resolving complaints and gathering
    feedback.
    • Handled 60+ calls and 90+ chats daily, showcasing exceptional multitasking and
    professionalism.
  • F
    Dispute Agent
    Foundever Philippines
    Nov 2021 - Jun 2024 (2 years 8 months)
    • Investigated and resolved transaction disputes with accuracy and thoroughness.
    • Communicated resolutions clearly while implementing fraud protection measures.
    • Collaborated with financial institutions to ensure efficient dispute resolution.
    • Maintained detailed documentation and adhered strictly to fraud regulations and
    policies.