A
Alfred Lantayan
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Customer Service Representative
Baguio, Cordillera Administrative Region, Philippines
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Client Success SpecialistBeyond FinanceDec 2025 - Feb 2026 (3 months)• Responded to 35-40 client emails daily with clarity and empathy, consistently meeting performance targets. • Guided clients through account resolution and payment options while ensuring compliance. • Standardized email templates to improve efficiency and client satisfaction. • Collaborated with teams to resolve complex cases and escalate issues effectively- United Health CareConcentrix PhilippinesMay 2025 - Nov 2025 (7 months)• Coordinated medical appointments by liaising directly with physicians' offices to ensure timely scheduling aligned with patient needs and insurance coverage. • Contacted preferred pharmacies to verify prescription pricing and availability, helping patients make informed, cost-effective choices. • Communicated with healthcare facilities to confirm procedural requirements, documentation, and claim eligibility, streamlining the patient experience. • Educated patients on their health benefits, coverage details, and plan-specific resources, empowering them to navigate their care confidently. • Delivered personalized support by proactively identifying member needs and connecting them with appropriate services across medical, pharmacy, and behav
- TClient Service SpecialistTHOUGHTFOCUS PHILIPPINESJul 2024 - Apr 2025 (10 months)• Fostered strong client relationships through proactive communication and support. • Acted as the primary liaison to ensure client needs were met and issues resolved. • Created accurate reports and collaborated with teams to maintain documentation excellence. • Researched payment and invoice discrepancies while managing detailed client profiles. • Ensured regulatory compliance and contributed to process documentation initiatives. • Successfully processed 70% of work orders, consistently exceeding performance goals.
- TProcess AssociateTHOUGHTFOCUS PHILIPPINESJul 2024 - Apr 2025 (10 months)• Delivered accurate product and service information through calls, ensuring seamless customer experiences. • Managed orders, transactions, and complaints, consistently exceeding performance targets. • Resolved technical issues and provided proactive customer updates and feedback collection. • Created resources to improve customer understanding of J.J. Keller's offerings. • Handled 60+ calls daily, showcasing efficiency and professionalism.
- FCare Agent / Chat SupportFoundever PhilippinesNov 2021 - Jun 2024 (2 years 8 months)• Delivered accurate product information and resolved customer inquiries with precision. • Managed high-volume transactions, cancellations, exchanges, and returns efficiently. • Addressed technical issues, assisting with installations, upgrades, and maintenance. • Ensured customer satisfaction by proactively resolving complaints and gathering feedback. • Handled 60+ calls and 90+ chats daily, showcasing exceptional multitasking and professionalism.
- FDispute AgentFoundever PhilippinesNov 2021 - Jun 2024 (2 years 8 months)• Investigated and resolved transaction disputes with accuracy and thoroughness. • Communicated resolutions clearly while implementing fraud protection measures. • Collaborated with financial institutions to ensure efficient dispute resolution. • Maintained detailed documentation and adhered strictly to fraud regulations and policies.