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Alfred Brown Hooker

About

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San José, San José Province, Costa Rica

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work
Job

Résumé

Jobs verified_user 0% verified
  • Wrike
    Client Success Manager
    Wrike
    Aug 2025 - Current (1 year 3 months)
    • Own and manage the full customer lifecycle, including onboarding, adoption, renewal, and expansion for
    enterprise and mid-market accounts.
    • Act as a strategic advisor to senior stakeholders, aligning Wrike solutions with business goals, KPIs, and measurable
    outcomes.
    • Drive product adoption and engagement through tailored success plans, training sessions, and ongoing
    enablement.
    • Lead Quarterly Business Reviews (QBRs) and executive check-ins to track value realization, performance metrics,
    and renewal readiness.
    • Proactively identify churn risks and mitigation strategies through stakeholder mapping, usage analysis, and
    value-based conversations.
    • Collaborate cross-functionally with Sa
  • E
    Digital Partner Account Manager
    Echez Group (Microsoft OEM)
    Nov 2024 - Aug 2025 (10 months)
    • Drive revenue growth for Microsoft OEM products (Windows, Office, Server, loT) through strategic partner
    management and digital sales motions.
    • Support pre-sales and post-sales activities, ensuring partner readiness on licensing models, incentives, and go-to-
    market strategy.
    • Act as a trusted advisor to partners, identifying upsell and cross-sell opportunities across the Microsoft ecosystem.
    • Manage a high-volume sales pipeline, prioritizing opportunities to meet and exceed monthly and quarterly targets.
    • Maintain accurate forecasting, activity tracking, and performance reporting using CRM and Excel-based
    dashboards.
    • Partner with internal sales, operations, and support teams to accelerate dea
  • Experian
    B2B Account Manager
    Experian
    Jul 2023 - Nov 2024 (1 year 5 months)
    • Managed and expanded a $4M+ annual revenue portfolio across 20+ B2B client accounts.
    • Built strong client relationships by deeply understanding business needs and acting as the primary liaison between
    customers and internal teams.
    • Led contract renewals and retention efforts, ensuring continuity of existing business and identifying expansion
    opportunities.
    • Monitored subscriber growth and usage trends to proactively manage low-touch accounts and prevent revenue
    churn.
    • Advised clients on product bundles, platform integrations, and best practices to maximize value and adoption.
    • Generated upsell opportunities within existing accounts through consultative selling and data-driven insights.
Education verified_user 0% verified
  • Cenfotec
    Associate of Applied Science
    Cenfotec
    IT Network Security
  • Universidad Americana (UAM)
    Associate of Science
    Universidad Americana (UAM)
    Physical Therapy
  • S
    Sales Certification
    Sandler Training Methodology
    Sales