A
Alfred Brown Hooker
About
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San José, San José Province, Costa Rica
Résumé
Jobs
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Client Success ManagerWrikeAug 2025 - Current (10 months)• Own and manage the full customer lifecycle, including onboarding, adoption, renewal, and expansion for enterprise and mid-market accounts. • Act as a strategic advisor to senior stakeholders, aligning Wrike solutions with business goals, KPIs, and measurable outcomes. • Drive product adoption and engagement through tailored success plans, training sessions, and ongoing enablement. • Lead Quarterly Business Reviews (QBRs) and executive check-ins to track value realization, performance metrics, and renewal readiness. • Proactively identify churn risks and mitigation strategies through stakeholder mapping, usage analysis, and value-based conversations. • Collaborate cross-functionally with Sales, Product, and Support to resolve issues, influ- EDigital Partner Account ManagerEchez Group (Microsoft OEM)Nov 2024 - Aug 2025 (10 months)• Drive revenue growth for Microsoft OEM products (Windows, Office, Server, loT) through strategic partner management and digital sales motions. • Support pre-sales and post-sales activities, ensuring partner readiness on licensing models, incentives, and go-to- market strategy. • Act as a trusted advisor to partners, identifying upsell and cross-sell opportunities across the Microsoft ecosystem. • Manage a high-volume sales pipeline, prioritizing opportunities to meet and exceed monthly and quarterly targets. • Maintain accurate forecasting, activity tracking, and performance reporting using CRM and Excel-based dashboards. • Partner with internal sales, operations, and support teams to accelerate deal closure and resolve partner blockers.
- B2B Account ManagerExperianJul 2023 - Nov 2024 (1 year 5 months)• Managed and expanded a $4M+ annual revenue portfolio across 20+ B2B client accounts. • Built strong client relationships by deeply understanding business needs and acting as the primary liaison between customers and internal teams. • Led contract renewals and retention efforts, ensuring continuity of existing business and identifying expansion opportunities. • Monitored subscriber growth and usage trends to proactively manage low-touch accounts and prevent revenue churn. • Advised clients on product bundles, platform integrations, and best practices to maximize value and adoption. • Generated upsell opportunities within existing accounts through consultative selling and data-driven insights.
Education
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- Associate of Applied ScienceCenfotecIT Network Security
- Associate of ScienceUniversidad Americana (UAM)Physical Therapy
- SSales CertificationSandler Training MethodologySales