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Alfie Agimba Rebedin

About

Detail

CUSTOMER EXPERIENCE & REVENUE GROWTH SPECIALIST
Central Luzon, Philippines
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Full-time jobs

Timeline

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Job

Résumé

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  • Cleaning In Motion
    Appointment Setter
    Cleaning In Motion
    May 2024 - Apr 2025 (1 year)
    As an appointment setter I identifies and qualifies leads through data mining, research potential clients, and refines outreach strategies. Using cold calling, they engage prospects, build rapport, and handle objections to generate interest. Once a lead is ready, they schedule appointments, ensuring seamless coordination and follow-ups to maintain engagement. Their role extends to closing deals, using persuasive communication and CRM tools to track performance and optimize conversion rates.
  • W
    Purchasing Manager
    WHEELZY PH
    Nov 2022 - Nov 2023 (1 year 1 month)
    Answering both inbound and outbound inquiries for clients who are potentially selling their cars. Devaluate the car by asking probing questions and issues of the car. Sending email updates and follow ups for potential clients
  • D
    Cold Caller Specialist
    DIGITALMINDS ΒΡΟ SERVICES
    Apr 2022 - May 2023 (1 year 2 months)
    Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency. Sourced and pre-qualified leads and identified new business opportunities by dialing Numbers daily outbound calls to build partnerships and achieve sales quota. Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes. Stayed up-to-date on industry trends and competitor activities, ensuring wellinformed discussions with potential clients.
  • A
    VIDEO OBSERVATION PROCTOR
    AZOVA BP COPR
    Dec 2021 - Nov 2022 (1 year)
    Assist and instruct international customers, regardless of age, via video call while they take COVID-19 tests. providing step-by-step procedures to make sure they are taking it correctly, validate results, and record data and results.
  • B
    Appointment Setter/Outbound
    BELL INSTALLATIONS GROUP
    Oct 2021 - Nov 2022 (1 year 2 months)
    Enhanced customer relationships through timely and professional follow-ups with prospective clients. Acted as first point of contact and set appointments for prospective clients. Developed strong rapport-building skills through daily interaction with diverse clientele over the phone. Calling out clients with schedules for same-day appointments. Making sure no symptoms of COVID-19. Follow up for possible changes.
  • Probe CX
    CSR
    Probe CX
    Dec 2020 - Oct 2021 (11 months)
    Handled customer inquiries and suggestions courteously and professionally. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. VODAFONE -Answering Inbound and outbound calls for consumers. Making sure issues are being answered and will have good feedback on every call. -Data entry and follow-up emails. TOLL CS -Answering Inbound and outbound calls for consumers. Tracking parcel and letting consumers the updated location registered on the system.
  • Q
    CSR
    QUANTRICS
    Apr 2019 - Aug 2020 (1 year 5 months)
    Answering Inbound and outbound calls for consumers. Making sure issues are being answered and will have a good feedback on every call. Data entry and follow up emails. Answering tech concerns that still cover by our Department.
  • VXI Global Solutions
    CSR
    VXI Global Solutions
    Jan 2018 - Dec 2018 (1 year)
    AT&T (Mover's Department) -Answering Inbound and outbound calls for consumers. Making sure issues are being answered and will have good feedback. Data entry and follow-up emails. Answering tech concerns that are still covered by our Department. Doing upselling to consumers who have existing and new offers.
  • Alorica
    CSR
    Alorica
    Dec 2016 - Dec 2017 (1 year 1 month)
    CREDITONE BANK -Answering Inbound and outbound calls for consumers. Making sure issues are being answered and will have good feedback on every call. Processing payments and solving Credit Card issues.
  • Sutherland Global Services
    CSR
    Sutherland Global Services
    Sep 2015 - Nov 2016 (1 year 3 months)
    -Answering Inbound and outbound calls for consumers. Making sure issues are being answered and will have good feedback. Data entry and follow-up emails. Answering tech concerns that are still covered by our Department. Doing upselling to consumers who have existing and new offers.