Customer Support Engineer
KROMTECH ALLIANCE CORP
Feb 2011 - Dec 2013 (2 years 11 months)
• Live customer support (remote help, phone calls, live chats, emails). • Troubleshooting in operating system and installed applications for all types of Windows OS (Win 7, Vista, XP, 2000, 98) and Mac OS X (Tiger, Leopard, Snow Leopard, Lion, Mountain Lion). • Handling customer complains. • Reporting main issues to developers of certain application. • General computer improvement help/tips.