Alexis Said Guzman Segovia

Bilingual Customer Success and Key Account Manager (English/Spanish) with over 7 years of experience enhancing client retention, driving product adoption, and exceeding revenue targets. Skilled in managing high-value accounts, implementing CRM/ERP systems, and developing data-driven strategies to optimize the customer journey and reduce churn by 18%.
Proven track record of achieving measurable results, including a 12% boost in client retention and an 8% increase in account revenue through customized solutions and strategic upselling.
Adept at leading cross-functional teams in remote and collaborative environments to achieve operational excellence. A natural problem-solver with strong interpersonal skills, I ensure client needs are met while fostering sustainable growth.