A

Alexis Rojas

About

Detail

Venezuela
Contact Alexis regarding: 
work
Full-time jobs
Starting at USD10k/year

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Best Friend Finance
    Member X / Customer Support Specialist
    Best Friend Finance
    Aug 2023 - Mar 2025 (1 year 8 months)
    Designing and developing customer support experiences for a U.S.-based fintech startup focused on financial inclusion. Adept at managing high-touch customer interactions through direct chats and video calls with a white-glove approach.
  • Reserve
    Operations Specialist
    Reserve
    Jan 2022 - Aug 2023 (1 year 8 months)
    • Coordinating with Compliance, Customer Experience, Community, Engineering, and Product teams to optimize app functionality and global operations. • Managing back-end systems and overseeing internal app movements (millions of USD daily). • Developing systems between different platforms and internal systems to streamline processes. • Specializing in the design and management of internal tools, with a focus on automating tasks using APIs and no-code tools to enhance operational efficiency. • Acting as a cryptocurrency consultant and managing liquidity funding. • Handling app troubleshooting, payroll processing, and account reconciliations. • Ensuring high customer satisfaction and KPIs while processing customer transactions and suppor
  • Reserve
    Product Operator/ Operations
    Reserve
    Jun 2021 - Dec 2021 (7 months)
    As a Back Office Fintech Operator, I handle and process customer transaction requests and support chats, ensuring prompt and accurate responses. Additionally, I manage communication with external partners and escalate any issues as needed to ensure swift resolution and maintain operational efficiency.
  • A
    Gas Station Supplies / Sells
    ANCAP
    Apr 2017 - Jun 2021 (4 years 3 months)
    Building strong, trust-based relationships with customers by understanding their needs and offering personalized solutions to enhance satisfaction and loyalty. I implement effective sales strategies through clear communication and ensure proactive support by quickly addressing any issues or concerns, providing a seamless and positive experience for every customer
Education verified_user 0% verified
  • V
    Computer Engineer
    Valle del Momboy University
    Feb 2001 - Mar 2006 (5 years 2 months)