Alexis Gotel Information Technology Support Specialist @ Company | SQL

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Information Technology Support Specialist

Independent Contractor Self Employed

Feb 2023 - Current (3 years 9 months)

Provide remote technical support for users, resolving software, hardware, account access, and system configuration issues. Troubleshoot email delivery and configuration problems involving IMAP settings, mail clients, DNS records, and DKIM authentication. Configure email accounts and applications, perform password resets, and support users with account setup and connectivity issues. Utilize Zendesk, Jira, Salesforce, and other ticketing systems to track and resolve support requests. Install, configure, and troubleshoot software applications and operating systems. Perform malware detection, virus removal, and system recovery procedures. Complete high-volume data entry projects while maintaining accuracy and confidentiality.

Independent Contractor

Jan 2023 - Current (3 years 10 months)

• Provide remote technical support for users, resolving software, hardware, account access, and
system configuration issues.
• Troubleshoot email delivery and configuration problems involving IMAP settings, mail clients, DNS
records, and DKIM authentication.
• Configure email accounts and applications, perform password resets, and support users with
account setup and connectivity issues.
• Utilize Zendesk, Jira, Salesforce, and other ticketing systems to track and resolve support
requests.
• Install, configure, and troubleshoot software applications and operating systems.
• Perform malware detection, virus removal, and system recovery procedures.
• Complete high-volume data entry projects wh

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Security Officer

Buffalo Creek Casino

Jan 2022 - Current (4 years 10 months)

Maintained detailed incident reports, documentation, and operational records. Assisted guests and resolved issues in a fast-paced environment.

Kitchen Staff

LTS

Jan 2022 - Jan 2023 (1 year 1 month)

Processed customer orders, maintained records, and provided customer support.

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Assistant Manager

Tijuana Taco

Jan 2012 - Jan 2020 (8 years 1 month)

Managed employee scheduling, payroll support, personnel records, and administrative functions. Resolved customer concerns and supported staff training and onboarding. Maintained organized records and supported daily operations.

Security Officer

Seneca Resorts Casinos

Alexis Gotel

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Alexis Gotel

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Behavioral traits