Alexis Ephraim Cabaya

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PCOS Supervisor

SMARTMATIC-TIM

May 2025

Supervises and provides additional technical support to deployed PCOS Technicians within my area of responsibility. Relays all communications and status reports to COMELEC and other concerned personnel.

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Assitant Property Manager

WIngman

Jan 2025 - Nov 2025 (11 months)

Assisting with tenant inquiries, handling complaints, and resolving issues promptly. They may also be involved in the screening process for new tenants. Coordinating with maintenance personnel, scheduling repairs, and ensuring timely completion. They often act as a liaison between tenants and maintenance teams. Assisting with rent collection, managing property expenses, and preparing financial reports. They may also be involved in budgeting and forecasting. Handling lease renewals, processing move-in and move-out procedures, and ensuring compliance with lease agreements. Assisting with property marketing, showing vacant units, and preparing lease documents. Conducting regular property inspections to identify maintenance needs and ensure com

Customer Service Specialist

Add Talent Solutions

Nov 2023 - May 2024 (7 months)

Providing customer support and assistance to online casino players, including answering inquiries, and checking account specifics requested by players such as status withdrawal, deposit, and balance status. Promoting responsible gambling practices in the online casino environment. Offering this to players who are planning to close or exclude there self when the player has a sign of gambling addiction and want to either close the account or request for self-exclusion. Offer promotions and provide upsell to attract new players, retain existing players, and increase online casino revenue.

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Customer Service Representative

TASKUS LA UNION

Dec 2022 - Oct 2023 (11 months)

Develop strong customer relationships and will be responsible for resolving queries of the customers through e-mail and chat within the assigned AHT. Assist in Order processing and tracking. Coordinate with Drivers and Merchants to make sure that orders are fulfilled promptly.

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Sales Executive

FLEETSMARTS SERVICE

May 2022 - Nov 2022 (7 months)

Provides commercial truck insurance and gives the benefits they can get. Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies. Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.

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Game Support Specialist

5CA Limited

Aug 2020 - Feb 2022 (1 year 7 months)

Handles players concern via chat/email including dispute technical issue and game related concerns. Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction. Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

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Property Manager/Virtual Assistant

MCS ADVOCATES

Oct 2019 - May 2020 (8 months)

Handle Real-estate Maintain client database and send emails and notifications to tenants and contractors as well as collection calls and accounting using Appfolio. Familiarization with different tools such as Mojo, Zencall, and Call Tools. Enhanced team productivity with the introduction of a collaborative project management tool, facilitating smoother task allocation and follow-ups.

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Collector (Senior Agent)

RMS COLLECT PHILS. INC. (IQOR)

Feb 2017 - Oct 2019 (2 years 9 months)

Handle credit card accounts and assist customers with their delinquent and non-delinquent status. Reduced outstanding debts by implementing strategic collection tactics and maintaining open lines of communication with customers. Streamlined debt collection processes for increased efficiency in the workplace.

Chat Support Representative

Arvato Bertelsmann

Sep 2015 - Feb 2017 (1 year 6 months)

Handle account information, billing, registration, and Connectivity issues with the gaming console. Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services. Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.

Customer Service Representative

Startek Philippines

Oct 2013 - Oct 2015 (2 years 1 month)

Prepaid Customer Service Representative. Handles Customer account information and changes, account activations, payments, and billing disputes. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Collection Agent

iQor Clark

Oct 2010 - Apr 2011 (7 months)

Reconciled debtor accounts regularly by verifying payments made against outstanding balances and resolving discrepancies when necessary. Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process. Improved debtor repayment rates by negotiating payment plans and settlements effectively.

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Customer Service Representative

NCO PHILS CLARK INC

Apr 2009 - Feb 2010 (11 months)

Prepaid Customer Service Representative. Handles Customer account information and changes, account activations, payments, and billing disputes. Flexpay Customer Service Representative. Handles Account information and changes, billing disputes, rate plan inquiries and promotions. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Sales Associate

E-GLOBAL SERVICES

Sep 2007 - Mar 2008 (7 months)

Outbound Sales. Hard selling for Car warranty, Vacation Package bookings, Credit Card Activations, and Insurance. Managed returns, exchanges and refunds per company policy. Provided positive first impressions to welcome existing, new, and potential customers.

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Technical Support Representative

CLIENT LOGIC PHILIPPINES

Nov 2006 - Aug 2007 (10 months)

Troubleshoot technical equipment & programming by identifying root causes and providing appropriate resolution. Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience. Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Alexis Ephraim Cabaya

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Alexis Ephraim Cabaya

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