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Alexi Martin

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Kingston, Jamaica
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Timeline

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Job

Résumé

Jobs verified_user 0% verified
  • Optimum
    Collections Agent
    Optimum
    Jan 2024 - May 2024 (5 months)
  • Optimum
    Technical Support & Billing Specialist
    Optimum
    Jan 2023 - Dec 2023 (1 year)
    • ◦ Provided Tier 1 technical support for internet, landline, and cable services. • ◦ Helped customers understand their bills, troubleshoot technical issues, and process service upgrades or downgrades.
  • Avant
    Credit Card Billing & Support Agent
    Avant
    Jun 2022 - Jan 2023 (8 months)
    • ◦ Assisted U.S. customers with credit card billing inquiries and account support. • ◦ Issued card replacements and resolved technical issues through effective troubleshooting.
  • Teleperformance
    Loan Sales Agent
    Teleperformance
    Oct 2021 - May 2022 (8 months)
    • ◦ Consulted with clients on personal loan options, guiding them through the application process. • ◦ Built trust with potential clients to boost conversions and customer satisfaction.
  • AT&T
    Sales Associate
    AT&T
    Jun 2024 - Jan 2025 (8 months)
  • H
    Sales Representative
    House of Diamonds
    Jul 2019 - Apr 2021 (1 year 10 months)
    • ◦ Promoted products to new customers and recommended items based on client needs and preferences. • ◦ Delivered excellent service that encouraged repeat business and customer loyalty.