Erika Alexandra Flores Amaya Traductor, Agente de Servicio al Cliente

CUSTOMER SERVICE REPRESENTATIVE

Zero Variance

Sep 2021 - Mar 2023 (1 year 7 months)

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Promptly responded to inquiries and requests from prospective customers.

CUSTOMER SERVICE REPRESENTATIVE

KM2 Solutions

Sep 2017 - Dec 2019 (2 years 4 months)

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Educated customers about billing, payment processing and support policies and procedures. Resolved associate, tool and service delivery issues revealed by statistical reports.

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SALES SUPERVISOR

Lacteos El Calan

Nov 2015 - Jun 2017 (1 year 8 months)

. Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills. Worked jointly with team members to assist with closing sales, cross- selling and upselling of products and services. Trained team members in successful strategies to meet operational and sales targets. Effectively coached team members to reach weekly and monthly sales goals.

CUSTOMER SERVICE REPRESENTATIVE

Allied Global

Apr 2013 - Sep 2015 (2 years 6 months)

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. . Answered customer telephone calls promptly to avoid on-hold wait times. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Reached out to customers after completed sales to suggest additional service or product purchases. Resolved associate, tool and service delivery issues revealed by statistical reports.

Erika Alexandra Flores Amaya

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