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Erika Alexandra Flores Amaya

About

Detail

Traductor, Agente de Servicio al Cliente
Puerto Cortes, Honduras

Contact Erika regarding: 
work
Full-time jobs
Starting at USD650/month
Flexible work
Starting at USD4/hour
person_search
Finding candidates

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Zero Variance
    CUSTOMER SERVICE REPRESENTATIVE
    Zero Variance
    Sep 2021 - Mar 2023 (1 year 7 months)
    Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Promptly responded to inquiries and requests from prospective customers.
  • KM2 Solutions
    CUSTOMER SERVICE REPRESENTATIVE
    KM2 Solutions
    Sep 2017 - Dec 2019 (2 years 4 months)
    Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Educated customers about billing, payment processing and support policies and procedures. Resolved associate, tool and service delivery issues revealed by statistical reports.
  • L
    SALES SUPERVISOR
    Lacteos El Calan
    Nov 2015 - Jun 2017 (1 year 8 months)
    . Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills. Worked jointly with team members to assist with closing sales, cross- selling and upselling of products and services. Trained team members in successful strategies to meet operational and sales targets. Effectively coached team members to reach weekly and monthly sales goals.
  • Allied Global
    CUSTOMER SERVICE REPRESENTATIVE
    Allied Global
    Apr 2013 - Sep 2015 (2 years 6 months)
    Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. . Answered customer telephone calls promptly to avoid on-hold wait times. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Reached out to customers after completed sales to suggest additional service or product purchases. Resolved associate, tool and service delivery issues revealed by statistical reports.
Education verified_user 0% verified
  • Atlantic Bilingual School
    High School Diploma
    Atlantic Bilingual School
    Aug 2004 - May 2009 (4 years 10 months)