Alex F.

Alex F.

About

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Head of Community at OVR - Over The Reality
Abu Dhabi, United Arab Emirates

Timeline


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Résumé


Jobs verified_user 0% verified
  • Audius
    Lead Community Consultant
    Audius
    Jan 2021 - Dec 2021 (1 year)
    - Formulate and implement comprehensive strategies for community growth and development. - Serve as a company representative across multiple communication channels. - Work with a multi-disciplinary team, integrating expertise in research, engineering, and cryptocurrency to cultivate and grow the community. - Oversee all facets of community management, ensuring smooth operations and effective supervision of regional administrators.
  • C
    Community Moderator
    Chainflow
    Jan 2021 - Dec 2021 (1 year)
    - Moderation and community management. - Respond to user requests. - Encourage engagement and interaction. - Coordinate community events. - Collaborate with internal team. - Issue reporting and monitoring. - Content creation. - Enforcing community rules.
  • S
    Italian Social Media Manager
    STASIS
    Jun 2020 - Dec 2020 (7 months)
    - Managing and expanding the Italian community on Telegram. - Assist with promotional activities on social networks, including management of the Italian STASIS Twitter profile.
  • O
    Head of Community
    OVR Over The Reality
    Apr 2020 - Current (6 years 3 months)
    - Managing the primary Telegram group. - Formulate community development strategies. - Represent the company on all community channels. - Build trusted relationships by driving community growth across multiple geographic regions - Innovate and implement creative solutions to increase community engagement. - Oversee the administrative duties of regional groups, ensuring proper execution of tasks. - Maintain a friendly and professional attitude when assigning tasks to moderators, recognizing and rewarding their successful performance.
  • Solana Foundation
    Community Operations Coordinator
    Solana Foundation
    Jan 2020 - Dec 2022 (3 years)
    - Coordination and facilitation of structured onboarding processes to ensure an effective and positive integration of new employees within the organization
  • Solana Foundation
    Community Lead
    Solana Foundation
    Jan 2020 - Dec 2022 (3 years)
    - Strategic planning for community growth, including detailed plans and initiatives. - Company representation and visibility through all communication channels. - Proactively build trusted relationships across diverse geographic regions. - Innovative approach to engagement that inspires and encourages active participation. - Analyze data to assess community health and vitality and provide recommendations for improvement. - Collaborate and partner with internal team to leverage expertise and drive community growth.
  • Solana Foundation
    Collective Manager
    Solana Foundation
    Jan 2020 - Dec 2022 (3 years)
    - Identify and select appropriate individuals to represent the collective based on predetermined criteria. - Train and orient Ambassadors to the Collective's expectations, values, and goals. - Manage the relationship between Ambassadors and the company to ensure clear communication. - Develop and implement strategies to engage Ambassadors. - Monitor Ambassador performance and provide feedback to improve engagement and effectiveness.
  • F
    Community Manager
    Felixo Exchange
    Oct 2019 - Jun 2020 (9 months)
    - Proficient in community management, ensuring a positive and engaging online environment. - Develop and implement effective engagement strategies to encourage active participation within the community. - Create compelling and relevant content that resonates with the target audience. - Conduct comprehensive market analysis to identify growth opportunities and trends. - Demonstrated expertise in negotiation and customer acquisition to build valuable business relationships. - Adept at strategic planning to define and achieve both short- and long-term business goals.
  • Stanleybet Group
    Customer Service Manager
    Stanleybet Group
    Jan 2015 - Dec 2018 (4 years)
    - Strategic and operational supervision of customer service. - Efficient management of operations, including staff planning. - Proactive resolution of customer problems and collection of feedback to continuously improve service quality.
  • Royal Caribbean Cruises Ltd
    Croupier & Supervisor
    Royal Caribbean Cruises Ltd
    Nov 2010 - Jan 2014 (3 years 3 months)
    During my work experience with Royal Caribbean International in the role of croupier and later as casino supervisor, I acquired and refined key skills in responsible gaming and customer service. My duties include: - Conducting casino games such as roulette, blackjack, poker and others, ensuring compliance with rules and regulations. - Assisting and advising customers during gaming, providing clear explanations of rules and gaming strategies. - Close monitoring of gaming activities to ensure proper gaming and compliance with company regulations. - Handling financial transactions accurately and in accordance with company policies. - Supervising casino staff and coordinating daily activities to ensure effective operations. - Dispute resolutio
  • Grosvenor Casino
    Croupier, Casino Host & Customer Service Specialist
    Grosvenor Casino
    May 2007 - Aug 2010 (3 years 4 months)
    During my work experience at Grosvenor Casinos as a croupier, casino host and customer service specialist, I developed a wide range of skills in the gambling industry and in providing exceptional customer service. My duties include: - Conducting casino games, such as roulette, blackjack, poker and others, ensuring compliance with casino rules and regulations. - Welcoming and assisting customers by providing a welcoming and informative experience upon arrival and providing detailed explanations of game rules. - Close monitoring of gaming activity and financial transactions to ensure gaming integrity and compliance with company policies. - Provision of high quality customer service, answering questions, providing assistance and resolving any
Education verified_user 0% verified
    Projects (professional or personal) verified_user 0% verified