A
Alex Diaz
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District Manager
Lakeville, Minnesota, United States
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- SArea Director • Multi-Unit ManagementShake Shack Inc.Aug 2018 - Oct 2023 (5 years 3 months)Joined premium fast-casual chain as Assistant General Manager at first restaurant in the Twin Cities. Promoted to manage full scope of store strategy, operations P&L performance, and talent management, and navigate through growth into a 4-store regional operation. Headed organization of 160 managers and employees, with responsibility for strategic planning, brand consistency and standards, financial operations, food preparation and safety, customer service, inventory planning and management, business development, staf recruitment, development, and talent management. • Orchestrated development of market into $14M, business achieving 120% of revenue and profit target at 3 of 4 stores. Opened restaurants, hired and trained staf, integrated ho
- PAssistant General ManagerP.F. Chang's China Bistro, Inc.Oct 2014 - Dec 2017 (3 years 3 months)Recruited by market manager of multi-unit Asian culinary brand to co-manage financial performance, and day-to-day operations for flagship restaurant producing $5.5M in annual revenues. As member of leadership team, directed organization of 100+ employees, with responsibility for corporate standards in front-of-house and back-of-house in premium guest experience, food preparation, quality, safety, inventory, and procurement. Provided human resources leadership in recruitment, onboarding, training, performance management, development, and progressive discipline. • Defined and executed operating vision with leadership team. Collaborated on short-term and long-term strategic planning around service localization, business development, human cap
- HAssistant General ManagerHard Rock Café, Inc.Jan 2012 - Oct 2014 (2 years 10 months)Member of opening team for Hard Rock's first venture in the Costa Rica market, a full-service restaurant serving also as a concert venue and events space with full kitchen, state-of-the-art audio-visual capabilities and stage, and retail venue. In role as proxy for and partner to general manager, headed a multi-tiered organization of hospitality leaders in front and back-of-house. Held direct and cross-functional responsibility for dining and bar operations, kitchen, food safety, customer service, talent relations, systems, facilities, regulatory compliance, and employee management, training, and development. • Rapidly brought restaurant operational. Recruited and onboarded staf, instituted processes, drove collaboration with project manag
- CAssistant General ManagerCALIFORNIA PIZZA KITCHEN INC.Jan 2010 - Jan 2012 (2 years 1 month)Managed front-of-house and back-of-house operations, P&L performance, and customer service for restaurant preparing and serving scratch menu in location at upscale regional mall. • Transformed customer service experience to align with corporate standards. Championed workstreams and change management eforts that increased atention to menus, ingredients, customer service, and visual presentation.
- TAssistant General ManagerTGI FridaysJan 2008 - Jan 2010 (2 years 1 month)Supervised front-of-house operations with primary focus on customer service, talent development, and process execution. • Constructed suite of training manuals and documentation that improved corporate process compliance. Led instructional design, wrote content, and provided shoulder-to-shoulder instruction.
- AAssistant General ManagerAPPLEBEE'S RESTAURANTS LLCJan 2005 - Jan 2008 (3 years 1 month)Recruited to manage kitchen/back-of-house operations with a high-volume, fast-paced restaurant.
Staf EngineerInstituto Costarricense de ElectricidadOct 1997 - Dec 2000 (3 years 3 months)
Education
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- IBachelor of EngineeringIsaac Newton UniversityJan 1996 - Dec 1999 (4 years)