Experienced in customer service, collections, and client relationship management, with a strong focus on efficiency and client satisfaction. Skilled in the intake process, ensuring a seamless onboarding experience for clients while maintaining excellent communication and problem-solving abilities.
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USD11/hour
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Client Relationship Coordinator
The Grande Law Firm
Jul 2023 - Feb 2025(1 year 8 months)
Managed client intake and scheduled initial consultations. Converted leads into clients. Coordinated complex calendars and facilitated communication. Maintained accurate client records and processed documents. Provided clear and complete information to clients. Entered data, maintained records, and generated reports.
Medical Bill Collector
Meduit
Jun 2022 - May 2023(1 year)
Managed attorney and insurance calls. Handle payment objections. Followed up with potential payers.
In-Team Trainer
IBEX Global
Jul 2021 - Jun 2022(1 year)
Coordinated, developed and participated in ongoing training. Provided necessary training, coaching, and mentoring to employees. Identified areas for improving individual and team performance.
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Business Developer
Investment Solutions
Jan 2021 - Jun 2021(6 months)
Identified new business opportunities. Maintained relationship with existing clients.
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Bill Collector
Aqua Finance Inc.
Jan 2020 - Jan 2021(1 year 1 month)
Resolved customer billing problems. Reduced the amount of accounts receivables.
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Customer Service Representative
Capital One Bank
Jan 2017 - Jan 2019(2 years 1 month)
Assisted with online accounts. Answered banking or financial related questions.