A

Alexandra Isabel Garcia Iman

About

Detail

Lima Province, Peru

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • S
    Supervisor
    Jul 2024 - Dec 2024 (6 months)
    Supervised a team, ensuring they met performance and quality requirements. Handled escalated customer calls, providing effective resolutions. Conducted team meetings to monitor progress and address concerns. Provided coaching and follow-ups for agents who needed improvement. Participated in supervisor meetings to report team performance and suggest process enhancements.
  • T
    Customer service representative
    Teleformance
    Jul 2022 - Jun 2024 (2 years)
    Managed inbound calls in English and Spanish, providing real-time solutions. Assisted customers with account creation and troubleshooting. Resolved financial issues, verifying and processing payments. Helped unlock accounts and provided security assistance. Escalated complex cases to supervisors when necessary. Delivered real-time translations to ensure clear communication.
  • "
    Customer Service Assistant
    "CYBERIMAN" internet
    Jan 2019 - Jan 2021 (2 years 1 month)
    Typed and formatted documents for customers. Assigned workstations and assisted users with school projects. Provided customer support and maintained a well-organized work environment.
Education verified_user 0% verified
  • ICPNA
    Translation and Interpretation
    ICPNA
    Feb 2018 - Mar 2021 (3 years 2 months)
  • H
    High school
    Mar 2005 - Nov 2018 (13 years 9 months)