Alexander Suarez

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Assistant Vice President (A.V.P.) of Chats

OMNICOMMANDER,

Dec 2023 - May 2025 (1 year 6 months)

O

Office Manager

May 2023 - May 2025 (2 years 1 month)

• Led the whole setup and structure of the Bogotá office, including managing the move to a new location, and ensuring all equipment, internet connections, and layouts were optimized. • Organized departments logically, assigned office spaces, and coordinated building access and badge distribution for all employees. • Oversaw technical infrastructure such as internet connectivity and supported the U.S. accounting team with invoice processing and understanding Colombian administrative systems. • Managed headcount versus available workspaces, supporting multiple departments (Cybersecurity, Marketing, Web Design, Product Management, and Chat) through hiring efforts. • Coordinated logistics and internal communications for office operations.

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Assistant Contact Center Manager

VRBO,

Aug 2020 - May 2023 (2 years 10 months)

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Operation Supervisor

Jan 2020 - Aug 2020 (8 months)

• Strategic planning to improve productivity, efficiency, and client satisfaction • Head of 3 different projects with +30 FTES for Colombia (Leadership and development of cross-functional areas) • Guarantee KPI compliance. • Collaborate with the team to deliver exceptional client care within the organization. • Manage the team to meet company-wide goals in providing sufficient customer support by hiring, training, and motivating staff members. • Answered incoming customer inquiries as well as placed outbound calls requesting payment • Captured and analyzed financial data related to company interest and prepared detailed reports using statistical process controls. • Provided outstanding customer service to customers over the phone an

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Supervisor

Aura,

Jun 2018 - Jan 2020 (1 year 8 months)

• Coordinate with the team processes and strategies, ensuring compliance with all protocols and maintaining the quality of customer service. • Supervise the team's practical work to ensure compliance with all internal processes and company security policies.

C

Customer Service Representative

COMCAST, Teleperformance

Feb 2017 - Jun 2018 (1 year 5 months)

• Respond to the customer service line. • Responsible for handling customer verifications, solving problems with technical support, troubleshooting, activations, and billing inquiries. • Assisting also as Floor Support, O.J.T., and Learning Lab. • I am able to contribute my knowledge and leadership to the team's growth and development.

Personal Assistant

Primerica Financial Services

Feb 2014 - Sep 2016 (2 years 8 months)

• Responsible for the control and management of the agents, handling objections of the clients, and monitoring their requests. • Organizing meetings and developing activities for the team.

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Personal Trainer

Labor, Independent

Sep 2006 - Jan 2018 (11 years 5 months)

• Educating and training clients to develop safe and appropriate routines tailored to their personal needs and goals, guiding them effectively toward optimal health. • Programming, monitoring, and adaptation of the client's program based on their physiology, anatomy, and biomechanics. • Accompaniment in the acquisition of new habits of nutrition, based on its evaluation, tests of aptitude, and control of weight. • Basic emergency and safety procedures, management of human behavior programs, and motivation.

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TECHNICIANS

Nattc Pensacola. Naval Air Technical Training Center.

Jan 2006 - Oct 2006 (10 months)

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Customer Service Advisor

Telco Group Inc.

Dec 2003 - Aug 2004 (9 months)

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