Alexander Pan

A

Product Design Mentor

ADPList

May 2024 - Current (2 years 1 month)

S

Senior UX Designer & Head of Research

Sagent

Oct 2023 - Current (2 years 8 months)

Led the AI-assisted Loss Miti gation Decisioning redesign, streamlining complex borrower eligibility logic with data-driven workflows that reduced time-on-task by 40% and cut context switching by 38%. Designed predictive workflows powered by real-time data triggers, enabl ing servicers to anticipate default risks and optimize interventions before escalation. Drove Escrow Payments automation, reducing manual disbursement errors by 27%, boosting auto reconci led transactions by 41 %, and lowering support tickets by 22%. Co-led the Root Design System, introducing token governance, Storybook integration, and a component contribution model that increased design-to-dev velocity by 40% and achieved 45% component reuse. Spearheaded early exploratio

Product Design Author

Medium

May 2023 - Current (3 years 1 month)

UX Designer

Kibo Commerce

Dec 2021 - Oct 2023 (1 year 11 months)

Co-owned roadmap for multi -persona checkout and merchant admin experiences, improving checkout completion by 19%, payment success by 11 %, and mobi le conversion by 14%. Establ ished a unified design system consol idating tools and frameworks, saving $30K annual ly and accelerating del ivery. Partnered with engineering to design a headless B2B storefront, increasing cl ient bookings by 25% with optimized workflows and self-serve configuration. Designed workflow dashboards integrating AI insights for product recommendations, elevating merchant visibility into revenue performance.

T

Product Designer

Trusl i

Jul 2021 - Dec 2021 (6 months)

Built an atomic design system kit integrated with automated component documentation, reducing design debt and handoff friction. Led a cross-functional team to redesign Search & Match, embedding accessibility-first design and AI-powered semantic search patterns for smarter results.

I

UX Consultant

InstaMed, J.P. Morgan

Mar 2021 - Aug 2021 (6 months)

Redesigned InstaMed s bil ling and payments workflow, integrating intelligent defaults that improved online payment adoption by 23% and reduced days-to-col lect by 9%.

Frontend Web Developer

Gigabyte Technology

Oct 2019 - Jul 2020 (10 months)

Designed the interface for an AI-based facial recogniti on and API testing system, improving recognition accuracy by 18% and reducing QA testing time.

About

Detail

Timeline

Résumé