Alexander Obi

Alexander Obi

About

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Lagos, Nigeria

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Donorbox
    Customer Support Specialist
    Donorbox
    Oct 2024 - Current (2 years 1 month)
    Donorbox is a dynamic online fundraising platform designed to effectively and efficiently help you bring in more donations for your cause.

    • Recognized as a top 3 resolver within the first 4 months.
  • Carryst
    Customer Service Associate
    Carryst
    May 2023 - Oct 2024 (1 year 6 months)
    Africa's leading mobile game publisher, operating at the intersection of games,
    publishing and fintech.

    • Played a crucial role in two product launches by analyzing customer feedback,
    identifying & troubleshooting issues and delivering detailed reports, leading to faster iterations and a
    40% increase in customer satisfaction, showcasing a solid ability in operational
    support and product development.
    • Streamlined customer support processes, reducing response time by 25% and
    significantly increasing customer retention through the implementation of updated
    workflows, demonstrating substantial process improvement and efficiency capabilities.
    • Maintained a CSAT score of over 4 out of 5 by effe
  • R
    Virtual Assistant
    Royan Nidea Marketing
    Jan 2023 - Mar 2023 (3 months)
    • Implemented customized systems tailored to client needs, streamlining administrative tasks and optimizing processes for greater efficiency, resulting in significant productivity gains.
    • Coordinated and managed daily administrative tasks, including scheduling, email correspondence, and document preparation, ensuring smooth and efficient operations.
    • Managed social media accounts, increasing engagement and visibility through targeted content creation and proactive interaction
  • Emzor Pharmaceutical Industries Ltd
    Pharmacy Intern
    Emzor Pharmaceutical Industries Ltd
    Nov 2021 - Oct 2022 (1 year)
    A multi-billion naira pharmaceutical company that manufactures and sells 140 high-quality pharmaceutical products and medical consumables.

    • Acquired comprehensive cross-functional experience in pharmaceutical sales, marketing, quality control, quality assurance, warehousing, and customer service, ensuring operational excellence and streamlined processes.
  • S
    Game Product Creator
    Sportrex
    Nov 2021 - Dec 2022 (1 year 2 months)
    Sportrex Inc. is an innovative digital ecosystem focused on building an all-inclusive platform that combines GameFi, play-to-earn, and other exciting features to provide an unrivaled eSports experience.

    • Utilized a holistic game design approach to develop and present innovative game concepts, driving project initiation and stakeholder buy-in.
    • Led the development process from wireframing to deployment through meticulous planning.
    • Created detailed Product Requirement Documents (PRDs) to effectively communicate product features and requirements to internal and external teams, fostering cross-functional collaboration.
    • Evaluated existing opportunities and challenges, analyzed industry trends, and created data-dri
  • freelance
    Freelance Writer
    freelance
    Jan 2017 - Oct 2021 (4 years 10 months)
    • Enhanced website traffic by over 20% and boosted sales through strategic content creation. Ghostwrote 100+ SEO-optimized articles, demonstrating a keen ability to drive operational improvements and market growth.
    • Secured and managed 20+ freelance projects, consistently surpassing client expectations with a 90% positive feedback rate. This resulted in repeat business and referrals, showcasing superior project management and client relations skills.
    • Created and executed detailed content strategies for clients, aligning with their business goals and target audience. This led to improved brand visibility, audience engagement, and conversion rates.
Education verified_user 0% verified
  • University Of Nigeria Nsukka
    Bachelor of Pharmacy - BPharm, Pharmacy
    University Of Nigeria Nsukka
    Nov 2015 - Jun 2021 (5 years 8 months)