alexander greenlee

Stihl Certified Technician

Ace Hardware

Jan 2022 - Jan 2023 (1 year 1 month)

Mentored two junior technicians as the most experienced technician on the team, sharing expertise in troubleshooting techniques, thereby improving team efficiency and overall customer satisfaction scores. Earned Stihl Technician Certification in 2023 and leveraged up-to-date training to swiftly resolve the three most frequent equipment issues, resulting in fewer repeat repairs for Stihl equipment. Reduced average repair time by 33%, from 45 minutes to 30 minutes, by streamlining the diagnostic process and implementing efficient repair and maintenance procedures for equipment.

Area Supervisor - Stock Room

Ross Stores, Inc.

Jan 2020 - Jan 2022 (2 years 1 month)

Supervised up to 24 employees while managing inventory and merchandise processing within a fast-paced retail environment. Streamlined stockroom workflows by optimizing receiving and merchandising priorities, resulting in a 50% reduction in processing time and ensuring same-day processing of all merchandise.

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Pest Control Technician

Home Team Pest Defense

Jan 2017 - Jan 2018 (1 year 1 month)

Conducted inspections and treatments at residential and commercial sites. Ensured safety and compliance with regulatory standards.

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Store Manager

Sprint by Fast Wireless

Jan 2015 - Jan 2017 (2 years 1 month)

Improved customer satisfaction scores by 95% by resolving technical issues, diagnosing and repairing hardware/software for mobile devices, and training customers on features. Trained a team of 5-10 employees on product knowledge/sales techniques and supervised daily activities, providing coaching/feedback to enhance performance.

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Airborne Infantryman (11B1P)

United States Army

Jan 2009 - Jan 2011 (2 years 1 month)

Served in the 101st Airborne Division; trained in emergency medical response (Eagle First Responder). Demonstrated leadership, discipline, and teamwork under high-pressure situations.

alexander greenlee

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