A

Alexander Ali

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Founder & Chief Consulting Officer at The Unicorn Business
Huntington Beach, California, United States

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Résumé


Jobs verified_user 0% verified
  • Amgen
    Operational Excellence Executive Consultant
    Amgen
    Sep 2021 - Current (3 years 9 months)
    - Responsible as the hands-on project leader for the white-glove planning and/or implementation of Process Intelligence analytics in the areas of Purchase-to-Pay, Order-to-Cash, Quality Management, Master Data Management, Finance. As the lead operational excellence and process intelligence business consultant lead the introduction, capacity building, maturation and actual implementation of advanced Process Intelligence methods and technologies at Amgen USA.
  • M
    Board Advisor
    Motionize
    Oct 2020 - Jun 2022 (1 year 9 months)
    - Business Case, usability and practical implementation advisory for the exciting ML/AI driven legal technology start-up
  • G
    Business Turn-around Program Manager/Advisor to the Board
    Global Eagle
    Nov 2019 - Apr 2020 (6 months)
  • P
    Digital Transformation Executive Consultant
    Paul Hastings
    Jan 2019 - Dec 2019 (1 year)
  • K
    Interim Chief Operations Officer/Advisor to the Managing Partner
    Knight Law Group
    Sep 2016 - Dec 2018 (2 years 4 months)
    - Ground-up transformation of Litigation, Settlement, Fee Motion, Time & Billing, Operations Mgmt. - functions at one of California’s premier consumer protection litigation law firms - Serve as the primary advisor and transformation architect to the managing partners. - Responsible for analyzing inefficiencies and re-structing all key internal process and workflows in Intake, Client Service, Litigation & Case Mgmt., Settlement, Fee Motions and Finance. - Utilized cutting-edge SaaS technologies, including Salesforce.com Sales Cloud, proprietary Legal Cloud, Salesforce Marketing Cloud, RingCentral VOIP customer support call center, and NetDocuments - Enhanced legal research and streamlined the drafting process of legal documents through AI-dr
  • A
    DirecTV
    Executive Consultant, Customer Experience Alignment Program
    AT&T, DirecTV
    May 2015 - Sep 2016 (1 year 5 months)
    - Minimized call volume successfully, leading to a cost reduction of $40M in call center operating expenses. - Delivered a 27% higher rate of customer satisfaction with an innovative CX self-service capability strategy and accompanying advanced technology solutions. - Created a standardized CX Book of Metrics (KPIs) to measure the impact of the AT&T/DTV merger on e-commerce and self-service customers, ensuring accurate and consistent evaluation. - Collaborated with a cross-functional team to identify deficiencies in the existing analytics approach, data resources, and technological capabilities. - Mapped out a holistic strategy to synchronize customer-facing operational processes through the effective utilization of data analytics and techn
  • Oakley
    S&OP Transformation Lead Consultant/Transformation PMO
    Oakley
    Sep 2013 - Apr 2015 (1 year 8 months)
    Headed the transformative program for Oakley Apparel and Footwear Demand Planning. Conducted a comprehensive analysis of process gaps and inefficiencies using Kaizen and Decision Optimization methodologies. Created key performance indicators to evaluate the effectiveness of implemented S&OP and demand planning initiatives. Acted as a trusted advisor to Oakley executive sponsors, overseeing the effective change management of transformed merchandise financial planning, assortment planning, and demand planning across the US, Canada, and EMEA regions. Functioned as the day-to-day Program Manager leading the cross-functional implementation of new processes, technology, and decision-making changes across the global supply chain organization. • E
  • T
    Founder & Chief Consulting Officer
    The Unicorn Business
    Jan 2013 - Current (12 years 5 months)
    - As an accomplished thought leader and C-level advisor, provided transformation consulting services to commercial clients in the areas of business operations, customer engagement, and special project management. - Successfully defined, planned and led several global transformation projects, ensuring that targeted quantitative business case goals were exceeded or met. - Focused on being a servant leader and mentor to future leaders at both the firm and our respected clients.
  • K
    Sr. Director, Enterprise Project Management Office
    Karl Storz Endoscopy
    Apr 2010 - Sep 2013 (3 years 6 months)
    Established and led the Program Management Office (PMO) across multiple sister companies in North America, aligning the PMO's vision and mission with strategic priorities and business cases specific to each company. • Implemented cutting-edge sales strategies and guided selling technologies, leading to a 40% increase in gross margin within one fiscal year while successfully mitigating $18MM in losses from cost overruns and change orders. • Led the restructuring and formalization of critical processes in manufacturing, sales/distribution, and service across five sister companies, resulting in adopting a common Balanced Scorecard, facilitating streamlined monitoring of operational KPIs, and enhancing foundational business KPIs by 15% or mor
  • I
    Practice Director, Special Projects
    IProfessional, Inc.
    Jan 2006 - Mar 2010 (4 years 3 months)
  • IBM
    Sr. Consultant/Sr. Client Engagement Manager
    IBM
    Jan 2000 - Dec 2005 (6 years)
Education verified_user 0% verified
  • U
    MBA, Strategic Management, Finance, International Marketing
    University of Mannheim
    Jan 1996 - Dec 1998 (3 years)
  • U
    Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
    University of Mannheim
    Jan 1992 - Dec 1996 (5 years)