Alessio Onofri Yunes ITOM Solutions architect at Thirdera

ServiceNow Solutions architect

Cognizant

Oct 2024 - Current (2 years 1 month)

Solutions Architect

Cognizant

Feb 2023 - Current (3 years 9 months)

- Led CMDB/ITOM work-stream for a major healthcare client and retail, designing CSDM-compliant data models.
- Defined integration strategies for cross-platform applications.
- Provided architectural guidance for scalable ServiceNow implementations.
- Designed CSDM/CMDB blueprint to align business architecture and CSDM framework.
- Utilized Now Assist, a ServiceNow LLM, to leverage innovative solutions for clients, enhancing the overall effectiveness of our service delivery and ensuring that client needs are met with cutting-edge technology.
- Applied Agile methodologies, drawing on my SCRUM certification and extensive experience to ensure effective project management and collaboration in all ServiceNow developm

ITOM Senior ServiceNow Technical consultant

Thirdera

Apr 2021 - Dec 2022 (1 year 9 months)

As a Certified ServiceNow consultant and ITOM architect, I specialize in enhancing the visibility of IT resources critical to business operations and understanding how these resources impact our clients' businesses. My role as a CIS on ITOM (IT Operation Management) focuses on increasing the agility and operational efficiency of the IT infrastructure. Additionally, my experience as a ServiceNow Developer involves working as a full-stack developer, engaging in both front-end and back-end aspects of the ServiceNow architecture, which further supports the optimization of IT operations and resource management.

- Implemented ITOM modules including Discovery, Service Mapping, and Event Management for multiple industries.
- Imple

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ServiceNow Senior ITOM Developer

Novo/Scale | Becoming Thirdera

Sep 2020 - Apr 2021 (8 months)

As a Certified ServiceNow consultant and ITOM architect, I play a crucial role in enhancing the visibility of IT resources that are critical to business operations and understanding how these resources impact our clients' businesses, ultimately increasing the agility and operational efficiency of the IT infrastructure.
- Implemented custom applications across several projects, tailoring solutions to meet specific client needs.
- Successfully deployed ITSM modules (Change, Incident, etc.) for top-tier clients, ensuring seamless integration and functionality.
- Enhanced visibility and operational efficiency across client infrastructures, driving improved performance and service delivery.
- Acted as a front-end develope

Cloud Migration & Implementation Associate Manager

Accenture

Feb 2020 - Sep 2020 (8 months)

As a Cloud Migration & Implementation Associate Manager, I served as a ServiceNow Developer/Architect/Admin, providing a detailed assessment of existing solutions and infrastructure to facilitate cloud migration. I delivered a comprehensive migration strategy based on thorough analysis and executed application and data migration activities. My role involved implementing scalable, high-performance hosting solutions that cater to the demands of contemporary corporate and digital applications, utilizing both private and public cloud technologies. I successfully drove legacy infrastructure transformation and migration to achieve next-generation business outcomes.

- Implemented ITOM modules including Discovery, Service Mapping, and E

ServiceNow Consultant | ServiceNow Developer| ITOM

NovoScale

Feb 2019 - Feb 2020 (1 year 1 month)

Consultor y arquitecto certificado en la herramienta ServiceNow, especializado en la implementación de la vertical de ITOM (IT Operation Management) para ServiceNow. Ayudar a visibilizar el impacto de los servicios de tecnología al servicio del core del negocio de nuestros clientes, incrementar la agilidad y la eficiencia operacional de la infraestructura tecnológica.
• Implemented custom apps in several projects.
• Implemented ISTM modules (Change, Incident, etc.) in top-tier clients.
• Enhanced visibility and operational efficiency across client infrastructures.
• Front-end developer for catalog creation on the Service Portal.
• Java - JavaScript development.
• REST API development, leveraging machine l

Senior IT Manager consultant / Senior IT engineer

Autónomo

Nov 2018 - Sep 2020 (1 year 11 months)

As a Senior IT Manager Consultant and Senior IT Engineer, I led the design and implementation of complex IT solutions, ensuring alignment with business objectives and enhancing operational efficiency. I managed cross-functional teams to deliver projects on time and within budget, while also providing strategic guidance on technology adoption and integration. Additionally, I developed several web pages, including colsanjose.edu.co, moodle.colsanjose.edu.co, and

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IT Manager

Compañía de Jesús Colombia

Jul 2009 - Nov 2018 (9 years 5 months)

Fui responsable de la gestión del personal técnico y de liderar los procesos de tecnologías de la información y medios audiovisuales del campus. Mis responsabilidades incluyeron:
• Proyectar y ejecutar el presupuesto de tecnología y medios audiovisuales.
• Mantener y proyectar la infraestructura de TI de la organización de acuerdo a la visión, misión y políticas internas.
• Gestionar proyectos de las diferentes áreas en temas de TI.
• Planificar y gestionar la capacidad, rendimiento y seguridad de la plataforma que brinda servicios de almacenamiento, bases de datos, comunicaciones, ejecución de aplicaciones y estaciones de trabajo.
• Administrar la seguridad de la información de la organización, incluyendo la g

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Transitar Group Corp / ET Telecom

ETelecom Tcorp

Sep 2008 - Jul 2009 (11 months)

NOC ENGINEER – TRANSITAR CORP (MIAMI FL, USA). September 2008 – July 2009 Network Operation Center and Telecommunications engineer. Data analysis and telecommunication helpdesk, monitoring and routing (voice and multimedia) through NexTone SBC and CISCO SBC. (001)(772)403-5080.

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Noc Engineer

ETelecom Tcorp

Sep 2008 - Jul 2009 (11 months)

NOC Engineer. Ingeniero operador de monitoreo de las redes de telecomunicaciones. Septiembre 2005 a julio 30 2009. Transitar Corp. (Estrella Telecom). Manejo de Equipos Cisco, Asterisk, equipos SBC (Session Border Controler) Nextone. Transcoding. Solución de problemas de interconexiones.Corp. Analista de redes de telecomunicaciones, monitoreo y enrutamiento de datos (voz y multimedia) a través de equipos NexTone, CISCO y ASTERISK. En proyectos de automatización de datos y reportes. o Análisis de datos o Análisis de CDR (Call Detail Records) o Reporte y solución de problemas o Manejo de equipos SBC (Session border Controller) o Monitoreo y soporte de redes de telecomunicaciones o Automatización de datos o Mejoramiento de Scripts de DB Mysql

Field Service Engineer

KPN

Oct 2006 - Sep 2008 (2 years)

PROJECT ENGINEER - GETRONICS October 2006 – September 2008 System Integrator, executing technology updates and standardization. Tel (57)(1)6381800

Field Representative I

Getronics Colombia

Oct 2006 - Sep 2008 (2 years)

Field Service Representative Octubre 4de 2006, a Septiembre 23 de 2008. Getronics (Colombia) LTDA. Desempeñándome en diferentes proyectos de renovación tecnológica, en el área de Enterprise System Integration (Integración de sistemas empresariales. Líder Técnico Región Norte, en la implantación de proyectos en la zona. o Migración de portales transaccionales bancarios o Capacitación de usuarios de SW o Estandarización de maquinas o Migración de dominios o Migración de perfiles de usuarios de red o Migraciones de correos o Distribuciones de redes o Actualización de software y equipo especializado Jefe inmediato: Juan Carlos Puertas –Oscar Aldana – Edgar Horjuela. Tel (1)6381800

Alessio Onofri Yunes

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Alessio Onofri Yunes

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