A

Alessandra Silva de Macedo

About

Detail

Customer service Agent
Brazil

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • S
    Customer service Agent
    Summit at Big Bend
    Jul 2023 - Oct 2023 (4 months)
    - Nonguests and helping with amenities or maintenance matters via email, chat, and phone.
  • Patient Prism
    Customer support analyst
    Patient Prism
    Jul 2022 - May 2023 (11 months)
    - Information, and advising representatives on how to convince and schedule appointments.
    - Analyzed HIPAA compliance company recordings to understand trends in booking success rates across various businesses.
  • V
    Freelancer
    Voyso
    Dec 2021 - Apr 2022 (5 months)
    - Worked in the cancellation department, retaining customers, convincing and giving reasons to maintain the Membership active, and customer support.
    - There I learned more about negotiation, convincing skills, and proactive skills.
  • LIQ
    CLT employee
    LIQ
    Mar 2021 - Nov 2021 (9 months)
    - Worked for an airline company as a customer support/back office agent, sending e-mails, alerting customers about flight changes, and giving information.
    - There I developed responsibility, NATO phonetic alphabet, and communication skills.
  • G
    Nursing internship
    Grupo GoCare
    Oct 2020 - Mar 2021 (6 months)
    - Worked as an intern, sending e-mails, giving Home care assistance, and auditing health insurance.
    - There I developed empathy and skills in nursing procedures and administration.
Education verified_user 0% verified
  • Universidade São Judas Tadeu
    Master of Education
    Universidade São Judas Tadeu
    Jan 2014 - Dec 2019 (6 years)