A
Alexandre Dantas Rodrigues
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Customer Success
São Sebastião do Paraíso, State of Minas Gerais, Brazil
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Jobs
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- MTranslator and copy writerMSpostJan 2021 - Apr 2022 (1 year 4 months)- Text translation and editing about technology, AI, virtual reality and metaverse, startups. text translation and editing about technology, AI, virtual reality and metaverse, startups.
- SCustomer ServiceSITEL COVENTRYJun 2017 - Jun 2020 (3 years 1 month)- Handling customer queries and complaints on the phone, web chat and E-mail in English, Portuguese and Spanish about visas and immigration. - Translate of on line contend, quality control and Copywriting. Handling customer queries and complaints on the phone, web chat and E-mail in English, Portuguese and Spanish about visas and immigration. •Translate of on line contend, quality control and Copywriting.
- HCustomer Service RepresentativeHGS UK LtdMar 2014 - May 2017 (3 years 3 months)- Handling customer queries and complaints on the phone, web chat and E-mail in English, Portuguese and Spanish about visas and immigration. - Translate of on line contend and copywriting Portuguese and Spanish about visas and immigration. •Translate of on line contend and copywriting.
- KExecutive InterviewerKudos ResearchJan 2012 - Jan 2013 (1 year 1 month)- Recruiting professional from Petrol&gas, energy and technology sector. - Financial and International Trade sector (analysing and interview). - Maintenance of daily status reports. Liaising and maintaining client relationships via telephone & emails (B2C/B2C), writing and translation in finance, technology and gaming industry. •Recruiting professional from Petrol&gas, energy and technology sector. •Qualitative interview. •Financial and International Trade sector (analysing and interview). •Using software to manage and organise information. •Organization of the contact lists and databases. •Maintenance of daily status reports.
- LCustomer AdviserLycatel Services LTDJun 2011 - Jul 2014 (3 years 2 months)- Promoting Lycamobile products and services in order to generate revenue. - Maintenance of daily status reports for websites and social media. Handling customer queries and complaints on the phone and witting and KYC •Translate of on line content. •Promoting Lycamobile products and services in order to generate revenue. •Helping MKT dept providing feedback from customer for new campaigns and offers. •Maintenance of daily status reports for websites and social media.
- MExecutive RecruiterMolton Brown, CNET, Worldone ResearchFeb 2009 - Jan 2012 (3 years)- Recruiting professional from Oil & Gas, energy and technology sector - Using software to manage and sorganise information - Keeping contact lists and databases up to date Liaising and maintaining international client relationships via telephone & emails (B2C/B2C) by translating from English to Portuguese into our in-house system •Recruiting professional from Oil & Gas, energy and technology sector •Qualitative interview •Financial sector (analysing and interviewing) •Using software to manage and sorganise information •Keeping contact lists and databases up to date
Education
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- Cpos-graduation in Public Relation.Casper Libero University/Sp BrazilMar 2006 - Mar 2007 (1 year 1 month)
Degree inUmespJan 1999 - Feb 2006 (7 years 2 months)