Customer Suppport Representative / Virtual Assistant
Filta TOA Global
Jul 2022 - Dec 2024 (2 years 6 months)
Maintain positive customer relationships across multiple communication channels, including email, live chat, SMS, and social media platforms, by promptly and professionally responding to customer inquiries using Gorgias. Manage and maintain calendars Providing general administrative support to the team Provide product knowledge and educate customers to select appropriate products/sizes/styles. Assist customers with return inquiries (refunds, exchanges, store credits) and manage these requests via the Loop portal. Handle customer queries regarding their orders — editing, cancellations, address updates, shipping information. Respond to queries regarding lost packages, and missed deliveries and address issues following our process to guide cus
