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Alember Cambronero Soto
About
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Heredia, Heredia Province, Costa Rica
Résumé
Jobs
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Customer Support SpecialistSendwaveSep 2024 - May 2025 (9 months)• Maintain accurate records of customer interactions and transactions using CRM software. • Collaborate with cross-functional teams to improve overall customer experience and service delivery. • Educate customers on product features, functionalities, and best practices to enhance their usage experience.- SLoan OfficerService FirstJan 2022 - Sep 2024 (2 years 9 months)• Evaluate loan applications and determine financial eligibility based on creditworthiness, income verification, and debt-to-income ratio. • Guide clients through the loan application process, explaining requirements and options. • Maintain accurate records of client interactions and loan details. Additionally, I managed accounts for clients with loans at the company, often conducting follow-ups via chat or email to ensure their needs were met and to provide timely updates on their applications.
- Customer ServiceSprintFeb 2020 - Dec 2021 (1 year 11 months)• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Clarify customer issues and determine the root cause of problems to resolve product or service complaints. • Maintain a positive, empathetic, and professional attitude toward customers at all times.
Education
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- CCisco module 1 and 2, module 3Feb 2025 - May 2025 (4 months)
- LHigh School DiplomaLiceo de Santo DomingoFeb 2020 - May 2021 (1 year 4 months)