Aleksey Devyatkin

Sr. SERVICENOW CONSULTANT / DEVELOPER

TIAA

Sep 2018 - Current (7 years 10 months)

Roles and Responsibilities at Lotus Data Projects • Followed the AGILE approach with 3-week sprint cycle and daily scrums. • Contribute to and deliver considered, concise and relevant presentation to colleagues and clients, assist development resources in documenting user/system interactions, and another technology-focused deliverable. • Worked on the configuration and development of various modules (ITSM, ITAM, SAM, HAM, and HRSD) • Configured ITSM such as Incident, Problem, Change, and Request Fulfillment according to requirements. • Configure catalog items with variables, workflows, and fulfillment processes. • Designed AI-powered Virtual Agents and Predictive Intelligence to automate routine service requests. • Designed and imple

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SOFTWARE ENGINEER

Qbix Host

Jul 2017 - Sep 2018 (1 year 3 months)

Merck • Lead the design, development, and implementation of ServiceNow applications and modules in alignment with the Software Development Life Cycle (SDLC) best practices. • Perform thorough testing, documentation, and deployment activities, ensuring the delivery of high-quality solutions that meet business needs and adhere to SDLC standards. • Collaborate with stakeholders to gather requirements, conduct design workshops, and define user stories. • Developed responsive web interfaces using HTML, CSS, and JavaScript, ensuring cross-browser compatibility. • Helped UX/UI designers to translate visual designs into functional HTML and CSS code, maintaining consistency with design specifications and accessibility standards. • Worked on Se

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BACK-END DEVELOPER

All TV Mall

Jun 2016 - Jun 2017 (1 year 1 month)

Pfizer • Developed and maintained back-end functionalities of the e-commerce website, ensuring seamless operation • Implemented integrations between warehouse operations systems, facilitating efficient inventory. • Used popular Node.js frameworks like Express to mock a Restful API • Maintained high level of unit test coverage through test-driven development. • Developed a bulletin board module for supplier and vendor information portal. Application included forms to upload notification documents to the Supplier bulletin and maintenance of documents. • Developed a bulletin board module for supplier and vendor information portal. Application included forms to upload notification documents to the Supplier bulletin and maintenance of docu

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BUSINESS OWNER

Empire Digital

Feb 2011 - Jun 2016 (5 years 5 months)

• Began this business as a part time venture which evolved into a fulltime business • Conducted maintenance duties to learn the different trades associated with the day-to-day management • Established long-term working relationships with financial institutions to secure funding and capital • Gathered Business Requirements, interacted with the Users, Designers, Developers, Project Manager, and SMEs to get a better understanding of the Business Processes, and analyzed and optimized the process. • Actively participate in project phases and report status to Project Manager, including Feasibility, Requirements, Development, Quality Assurance, Root Cause Analysis, Implementation and Maintenance. • Order Management- Data Profiling for return

Aleksey Devyatkin

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