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Aleksejs Osipovs

About

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Lisbon, Portugal
Contact Aleksejs regarding: 
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Full-time jobs
Starting at USD50k/year

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • F
    Senior Merchant Success Manager
    FYUL Printify & Printful parent company
    Feb 2025 - Current (1 year 9 months)
    • Lead a portfolio of 100+ top-tier merchants with €14M+ in annual revenue, achieving 20.3% revenue expansion and 90%+ year-over-year retention.
    • Serve as a trusted strategic advisor to key partners, aligning merchant growth objectives with business strategy and product roadmap.
    • Manage complex escalations, technical challenges, and commercial negotiations to secure long-term, profitable partnerships.
    • Partner cross-functionally with Partnerships, Merchant Support, Category Management, Merchant Services, Finance, and Product teams to advocate for merchant needs and influence feature development.
    • Apply data analysis to identify growth opportunities, forecast merchant potential, and execute targeted retention and expa
  • Printify
    Merchant Success Team Lead
    Printify
    Aug 2024 - Feb 2025 (7 months)
    • Led and developed a high-performing team of Senior and Merchant Managers focused on retention and revenue growth.
    • Defined clear objectives, KPIs, and individual development plans, fostering a high-performance culture centered on accountability, collaboration, and continuous improvement.
    • Partnered cross-functionally with Partnerships, Category Management, Merchant Support, and Finance to address merchant needs, escalate insights, and influence product roadmap decisions.
    • Analyzed performance metrics, merchant health indicators, and market trends to identify opportunities for process optimization, risk mitigation, and proactive retention initiatives.
    • Represented the team in leadership forums, contributing to strat
  • Printify
    Senior Merchant Success Manager and Team Lead
    Printify
    Feb 2021 - Aug 2024 (3 years 7 months)
    • Managed a portfolio of 70-300+ top-tier merchants generating €10M+ in annual revenue, driving retention, revenue expansion, and scalable account growth.
    • Served as a trusted strategic advisor to key partners, aligning merchant growth objectives with business strategy and product roadmap.
    • Managed complex escalations, technical challenges, and commercial negotiations to secure long-term, profitable partnerships.
    • Partnered cross-functionally with Partnerships, Merchant Support, Category Management, Merchant Services, Finance, and Product teams to advocate for merchant needs and influence feature development.
    • Applied data analysis and forecasting to drive retention and expansion initiatives.
  • D
    Meeting and Events Sales manager
    Destination Management Company "Baltic Travel group"
    Jan 2018 - Apr 2020 (2 years 4 months)
    • Owned a portfolio of Meetings & Events accounts (1:many), driving revenue growth through strategic account planning and long-term client relationships.
    • Analyzed sales performance, market segmentation, business mix, and partnership agreements to identify expansion opportunities and optimize account strategy.
    • Led executive-level client meetings and delivered value-driven sales and product presentations to senior decision-makers and large groups.
    • Planned and executed international sales trips, trade show participation, and industry events to expand pipeline and strengthen brand presence.
    • Conducted regular account reviews to identify upsell opportunities, maximize account value, and increase overall revenue.
  • D
    Project manager
    Destination Management Company "Con-ex”
    Jun 2016 - Jan 2018 (1 year 8 months)
    • Managed end-to-end inbound operations for Leisure and MICE groups, ensured seamless planning and execution.
    • Acted as a senior client-facing stakeholder, represented the company at global conferences, trade shows, and international sales trips, strengthened long-term enterprise relationships, and drove sustained business development growth.
  • D
    Senior Project manager
    Destination Management Company "Averoja”
    Feb 2013 - Jun 2016 (3 years 5 months)
    • Managed inbound operations for Leisure groups and FIT clients; executed sales trips across EMEA; launched new travel programs and marketing initiatives; and maintained financial and performance reporting while representing the company at industry events and trade shows.
  • P
    Reservations manager
    Principal Hayley Company
    Dec 2011 - Nov 2012 (1 year)
    • Managed hotel reservation operations, oversaw booking accuracy, availability, and rate management, and coordinated with front office and sales teams to ensure optimal occupancy and customer satisfaction.
Education verified_user 0% verified
  • University of Latvia
    Digital marketing and web development
    University of Latvia
    Sep 2020 - Jan 2021 (5 months)
  • U
    Bachelor degree in Business Management / Travel Business management
    University of Information Systems
    Sep 2005 - Jun 2009 (3 years 10 months)