Aleksandra Starzyńska

Linguistic Quality Assurance Manager

Allegro

Jan 2023 - Current (3 years 5 months)

Leading quality assurance processes for Croatian language content to maintain high linguistic and cultural standards. Overseeing budget planning and resource allocation for localization projects to ensure cost efficiency and high-quality output. Coordinating workflow management, setting priorities, and optimizing processes to improve localization efficiency and turnaround times. Establishing and implementing localization best practices, ensuring alignment with global business objectives and market trends. Developed and maintained a comprehensive glossary and style guide to ensure consistency and clarity in all written content. Providing feedback and training to translators to improve overall content quality. Liaising with internal stakehold

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Co-Founder

NUNU.RS,

Apr 2022 - Current (4 years 2 months)

Developing and launching a brand from scratch, overseeing branding, marketing, customer engagement, and salesstrategies. Conducting market research and competitor analysis to position the business effectively. Leading social media, digital marketing, and customer engagement efforts, driving brand awareness and improvingcustomer loyalty and retention. Managing Voice of Customer (VoC) analysis and emotional experience design to enhance the customer journey andstrengthen customer relationships. Focusing on customer lifetime value (LTV) and customer loyalty value (CLV) to optimize long-term profitability andretention. Handling business operations, partnerships, and financial planning to ensure profitability, while enhancing brandreputation thro

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Key Account Manager (Balkans & Baltics)

RTB House,

Jan 2017 - Jan 2019 (2 years 1 month)

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Serbian Market Team Leader

EOBUWIE.PL,

Sep 2016 - Mar 2017 (7 months)

Provided the translation of the entire online shop page from the ground up, ensuring high-quality and culturally relevant content. Translated and localized legal documents to meet Serbian regulatory standards. Conducted comprehensive market research to identify key trends and customer preferences in the Serbian market. Established strategic partnerships and coordinated with local media outlets to increase brand visibility. Planned customer service team development by defining required roles, creating job descriptions, proposing hiring strategies, and researching CRM tools, ticketing systems, and automation software to enhance client interactions. Engaged with customs authorities to ensure compliance with import regulations and streamline th

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Customer Service Representative with

H&M HENNES & MAURITZ,

Jan 2016

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Key Account Manager

NEOGEN CAPITAL,

Jan 2015

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Sales Support Manager

NEOGEN CAPITAL,

Jan 2015 - Jan 2016 (1 year 1 month)

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Sales Manager

NEOGEN CAPITAL,

Jan 2014 - Jan 2015 (1 year 1 month)

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Junior Customer Service Representative with

SITEL,

Jan 2013

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Volunteer (education

THE CENTER OF POLISH LANGUAGE AND CULTURE,

Jan 2013

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Business Development Manager

Jun 2021 - Jun 2023 (2 years 1 month)

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Senior Customer Service Representative with Polish

SITEL,

Jan 2013 - Jan 2014 (1 year 1 month)

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Translator (Serbian/

Jun 2012 - Current (14 years)

12 years of experience providing professional translation, localization, and proofreading services across various industries. Expertise in managing large-scale localization projects, ensuring linguistic accuracy, and adapting content for diverse global markets. Skilled in translation review, post-editing machine translation (PEMT), and AI-driven localization tools. Collaborate with international teams, external vendors, and digital marketing specialists to ensure high-quality localized content.

Aleksandra Starzyńska

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