ALEKSANDRA ĐORĐEVIĆ

Customer support

All Right

Jan 2024 - Current (2 years 6 months)

As a customer support representative, my primary focus was on assisting customers with their issues, answering inquiries, and ensuring they had a positive experience with the company’s services or products. While proposal development is not a key aspect of a customer support role, I occasionally collaborated with the sales and marketing teams, providing valuable feedback based on customer concerns and needs. This collaboration helped ensure that customer insights were considered in the development of strategic documents, even though my main responsibilities centered around direct customer interaction and support.

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EXTERNAL AFFAIRS SPECIALIST

JCI Niš

Jan 2024 - Aug 2024 (8 months)

Organized impactful community events, increasing participation and engagement. Strengthened sponsor and partner relationships, resulting in higher sponsorship funding. Partnered with the marketing team to enhance branding strategies, elevating organizational visibility.

1

Account Manager

1040 Abroad - Remote, Tax preparation service

Nov 2023 - Dec 2024 (1 year 2 months)

Managed client relationships for an international tax preparation service, ensuring high client satisfaction and retention. Utilized HubSpot CRM to track client interactions, streamline communication, and enhance engagement. Driven upselling initiatives, increasing revenue through expanded service offerings. Led process improvements to enhance team efficiency during peak tax seasons, reducing response times by 30%. Supported over 100+ clients daily, maintaining strong customer relationships and boosting loyalty. Collaborated with cross-functional teams to identify new client needs, resulting in an increase in revenue. Additionally, while proposal development was not a primary focus of my role, I may have engaged in creating tailored proposa

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Account Coordinator (French Department)

media-press.tv group

Apr 2023 - Nov 2023 (8 months)

Managed relationships with French television network clients, ensuring accurate and timely content updates. Acted as a key liaison between international teams and clients, improving communication and workflow efficiency. Optimized data accuracy processes, enhancing service delivery and reducing content errors by 25%. Additionally, collaborated with cross-functional teams, fostering teamwork and supporting colleagues, which contributed to a more cohesive work environment. While my primary focus was on account management, I also provided insights and recommendations to clients, aligning with organizational consultancy principles by identifying their needs and suggesting process improvements. Although proposal development was not a central asp

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Client Success Specialist - French Language

Transcom - Niš

Nov 2022 - Apr 2023 (6 months)

Handled high volume customer interactions in French and English, ensuring a high resolution rate. Implemented cross-selling techniques, contributing to an increase in sales. Strengthened client retention by proactively addressing and resolving concerns, improving customer satisfaction scores. Developed expertise in problem-solving and negotiation, adapting to diverse client needs and expectations. - Collaborated with cross-functional teams to support effective teamwork and enhance client relationships, sharing knowledge and providing feedback to colleagues. - Contributed to strategic planning on a smaller scale by understanding client goals and identifying pain points, which allowed me to influence decisions related to client success. -

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Customer support

Beda kids

Jan 2022 - Current (4 years 6 months)

As a Customer Support representative, I was dedicated to assisting clients with their immediate needs and ensuring they had positive experiences with the company’s products and services. I provided valuable insights into customer issues, preferences, and pain points, which could have contributed to the company's overall strategy by informing potential improvements in products and processes. While my primary focus was on direct customer interaction, I recognized that my feedback could play a role in shaping long-term strategies, even if I was not directly involved in high-level business planning. Additionally, my responsibilities did not typically include project development, as my role centered around immediate customer support rather than

ALEKSANDRA ĐORĐEVIĆ

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