BILINGUAL EXPERIENCES
Teleperformance Colombia, Sutherland Global Services
Mar 2024 - May 2025 (1 year 3 months)
Teleperformance
Bilingual Agent
December 2022 - June 2023
• Provided bilingual customer support, addressing inquiries and resolving issues in both English and Spanish.
Sutherland Global Services
SME
March 2024 - May 2025
• Served as a Subject Matter Expert, offering advanced support and guidance to team members.
• Utilized spatial reasoning and visualization skills, akin to those employed in SketchUp and ArchiCAD, to mentally map out complex client scenarios, explain concepts with clarity, and anticipate potential client needs. This ability to project and structure information supported the delivery of clear, easy-to-understand solutions and enhanced problem-solving within the bilingual customer service environment.
• Focused on providing