I'm a highly experienced Customer Success Manager (CSM) specializing in fostering and deepening relationships for a diverse portfolio of "always on" clients. My core focus is driving client retention, maximizing lifetime value, and ensuring client goals (KPIs) are consistently exceeded. I serve as the main point of contact for complex advertising accounts, providing strategic guidance on proposals, managing deal creation, and leading advanced troubleshooting to maintain continuous campaign success. Through proactive relationship development, I've played a direct role in driving over 500% annual investment growth from key clients in sectors like Luxury and Pharma. I effectively bridge the gap between client needs and internal teams (AdOps, Finance) to ensure flawless service delivery, timely reporting, and accelerated invoicing processes.