Alejandro Ysea WFM Specialist / Data Analyst

Jobs 0% verified

WFM Supervisor Remote experience

iHerb LLC

Jan 2025 - Current (1 year 4 months)

As a WFM Supervisor, I led a team in optimizing workforce management processes, ensuring efficient schedule planning and resource allocation to meet organizational goals. My responsibilities included utilizing Microsoft Excel and Google Sheets for data analysis and forecasting, which enabled us to make informed decisions based on current KPIs. I also focused on project management and goal accountability, driving initiatives that enhanced team performance and productivity. Additionally, I integrated artificial intelligence (AI) into our procedures to automate standard operating procedures (SOPs) and optimize workflows, significantly improving operational efficiency. Furthermore, I fostered a culture of digital literacy within the team, encou
Workforce Management Lead Remote experience

iHerb LLC

Nov 2022 - Dec 2024 (2 years 2 months)
Workforce Management Analyst

iHerb LLC

Jun 2020 - Nov 2022 (2 years 6 months)
Customer Service Agent

iHerb LLC

Mar 2020 - Jun 2020 (4 months)
G

Customer Service Representative

Globalegrow E-commerce

Jan 2018 - Feb 2020 (2 years 2 months)

Education 0% verified

Alejandro Ysea