Oscar Alejandro Novelli

P

- Identity & Access Management Specialist

PwC

Jul 2022 - Nov 2022 (5 months)

Identity and Access management for US users. •Manage of PKI certificates. •Work experience on IAM/PAM products such as Active Directory OneAD, Sailpoint IdentityNow, CyberArk, LDAP. Including experience with configurations, and customizations (workflows/policies/rules) of the products in accordance with IAM best practices. •Maintain and create scripts in Powershell and Google Script for automating repetitive tasks. •Detailed understanding and work experience on SSO integrations. •Security Token support with Entrust Security Guard. Configuring and troubleshooting.

Service Desk & Problem Specialist

Givaudan

Nov 2019 - Jul 2022 (2 years 9 months)

Technical Support •Involved in Incident, Problem and Service Request Management. •Provide workarounds and solutions based on Service Level Objectives. •Propose or recommend IT Services modifications to the Service Desk Manager to reduce user impact. •Handling of complex problems. •Participate to new IT Service testing, deployment and stabilization. Communication •Clarify tickets logged with requesters and communicate about resolution progress. •Ensure satisfactory customer service and prompt response times to the requesters. •Share of support knowledge with peers in the same team and maintain associated documentation through Service Now Knowledge Base. •Communicate with user community to provide the status of open problems and the

I

IBM - Systems Administrator

Mar 2008 - Jul 2010 (2 years 5 months)

Installation, configuration and support of Windows 2003 servers •Installation of patches and upgrades for all servers on a monthly basis •Active Directory and DNS support •Creation of user home directories •Routine maintenance and cleaning of file server structure •Virtual servers build in VMWare ESX

F

Systems administrador / Help Desk Support Specialist

Ford Motor Company / CIDER S.A.

Manage Windows 2003 and AS / 400 operating systems. •Control backup copies. •Apply approved updates to production servers and make configuration changes. •Installation and configuration of new hardware and software (MS Windows 2003 and AS / 400). •Add / delete / modify user account information, reset passwords, etc. - Answer technical queries. •Document the system configuration. •Fine-tune the performance of various OS systems Linux, Windows, MAC. •Maintain operational the corporate network of the Ford Credit project.

- Oracle Consultant trainee

IT Convergence

Oracle Reports, El Publisher, PL / SQL, XML, SQL - Accounts payables - Im-plementation •Accounts Receivables - Implementation and Customization - General Ledger - Implementation

D

- Software Instructor

Dígitro Tecnologia

Delivering distance and face-to-face courses on telco software for clients, telco technicians and internal employees in Brazil, Lima, Paraguay and Uruguay. •Courses were in the field of: IP Telephony. Callcenter and Contact manage-ment software. Telephony Pricing software, PBX management and IVR Software. •Course and training material creation.

Oscar Alejandro Novelli

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Oscar's behavioral traits
Oscar's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.