Alejandro Montero Artavia

Alejandro Montero Artavia

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Business Systems | Operations | Process Improvement | Reporting | Cross-Functional Coordination
Heredia, Heredia Province, Costa Rica

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Jobs verified_user 0% verified
  • CriticalRiver Inc
    Business Systems Supervisor
    CriticalRiver Inc
    Dec 2022 - Current (3 years 10 months)
    I lead business systems coordination, operational process improvement, and cross-functional support for internal platforms and operational initiatives across HR, Sales, Delivery, Finance, Operations, and technical teams. My role focuses on aligning business needs with system capabilities, improving reporting visibility, supporting process governance, and helping teams operate more efficiently across multiple functions.

    Key Responsibilities & Contributions:
    • Act as a cross-functional liaison across HR, Sales, Delivery, Finance, and Operations to connect business needs with internal systems, permissions, reporting, and process workflows
    • Support business technology operations by translating stakeholder requirements into
  • CriticalRiver Inc
    Timesheet Reporting Analyst
    CriticalRiver Inc
    Jun 2022 - Nov 2022 (6 months)
    Managed Ruddr platform for global time reporting and analytics.
    • Audited, cleaned, and maintained time data for billing, utilization, and compliance
    • Produced detailed reports to support project planning, forecasting, and budgeting
    • Trained teams on timekeeping policies and troubleshooting
    • Supported Ruddr optimization in coordination with engineering and operations leadership
  • CriticalRiver Inc
    Timesheet Management Analyst
    CriticalRiver Inc
    Jun 2022 - Nov 2022 (6 months)
    Supported global operations, business systems accuracy, and reporting processes through administration of PSA platform workflows, helping ensure reliable data for billing, forecasting, utilization tracking, and operational alignment across multiple business functions.

    Key Responsibilities & Contributions:
    • Managed and validated project, resource, and operational data to support billing accuracy, utilization tracking, forecasting, and reporting visibility
    • Supported HR, PMO, Delivery, Finance, and operational workflows by helping maintain system accuracy for project allocation, reporting, and operational readiness processes
    • Collaborated cross-functionally with HR, PMO, Delivery, Finance, and Operations teams to
  • Rosenblum Law
    Client Intake Specialist
    Rosenblum Law
    Mar 2022 - May 2022 (3 months)
    Managed inbound client intake, early-stage qualification, and case coordination support for legal services, combining needs assessment, stakeholder communication, and process handoff in a fast-paced remote environment.

    Key Responsibilities & Contributions:
    • Assessed client needs, gathered critical case-related information, and supported early-stage qualification processes
    • Guided prospective clients through intake workflows, next steps, and service pathways while ensuring clarity and trust
    • Supported conversion from inquiry to consultation through effective communication, needs alignment, and value clarification
    • Coordinated attorney follow-ups and maintained smooth operational handoff between intake and l
  • B
    Business Development Representative (Enterprise SaaS)
    BeeCore now Nectar Group
    Sep 2021 - Nov 2021 (3 months)
    Supported enterprise outreach, prospect qualification, and early-stage pipeline development for a customer engagement and customer data platform (CDP) solution, helping connect business stakeholders with technology-driven solutions across retail and financial services sectors.

    Key Responsibilities & Contributions:
    • Conducted targeted outbound prospecting and strategic outreach to identify enterprise opportunities within technology-driven business environments
    • Supported lead generation and qualification processes for SaaS, omnichannel customer engagement, and customer data platform solutions
    • Engaged prospective stakeholders across retail and financial services verticals to assess business challenges, digital ne
  • N
    Sales Rep (BDR)
    N acquired by Accenture
    Jan 2021 - Nov 2021 (11 months)
    Generated qualified leads and scheduled meetings for enterprise sales teams.
    • Prospected new clients via email and outbound calls
    • Maintained detailed outreach logs and meeting records
    • Used tools like Calendly and CRM software to manage outreach pipelines
  • N
    Sales Development Representative (Microsoft Azure)
    N acquired by Accenture
    Jan 2021 - Nov 2021 (11 months)
    Supported enterprise outreach, technical discovery, and early-stage pipeline development for Microsoft Azure solutions by engaging business stakeholders, identifying operational needs, and aligning opportunities with appropriate technology solutions.

    Key Responsibilities & Contributions:
    • Conducted outbound prospecting through calls, email outreach, and targeted engagement to identify potential opportunities within enterprise technology environments
    • Led discovery conversations with business stakeholders to assess operational challenges, technical needs, and Microsoft Azure solution alignment
    • Positioned cloud and IT solutions based on business requirements, supporting early-stage qualification and coordination
  • Kareo a Tebra company
    Premium Support Specialist
    Kareo a Tebra company
    Nov 2018 - Dec 2020 (2 years 2 months)
    Provided high-level product support and customer success guidance for Kareo’s medical software platform.
    • Resolved escalated issues and acted as point of contact between clients and Data Integration teams
    • Delivered product training to boost adoption and satisfaction
    • Helped track and communicate resolution timelines for open tickets
  • Kareo
    Premium SaaS Support Specialist
    Kareo
    Nov 2018 - Dec 2020 (2 years 2 months)
    Provided advanced product support, technical guidance, and client success coordination for a healthcare SaaS platform, working directly with clients and internal technical teams to resolve complex system issues, support platform adoption, and maintain operational continuity.

    Key Responsibilities & Contributions:
    • Resolved escalated product, workflow, and systems-related issues for healthcare clients, serving as a trusted point of contact for complex case resolution
    • Acted as a liaison between clients and internal technical/data integration teams to support issue resolution, systems alignment, and service continuity
    • Delivered product guidance, workflow support, and user education to improve software adoption and
  • Amazon
    Seller Support Associate
    Amazon
    Sep 2016 - Sep 2018 (2 years 1 month)
    Provided Level 2 operational and account support for third-party sellers on Amazon’s marketplace, resolving complex account, policy, and fulfillment-related challenges within a high-volume support environment.

    Key Responsibilities & Contributions:
    • Managed high-volume inquiries via phone and email, diagnosing account, policy, and operational issues across seller workflows
    • Communicated process-driven solutions clearly, guiding sellers through policy compliance, issue resolution, and operational next steps
    • Maintained strong SLA and performance metrics while managing multiple cases in a fast-paced systems environment
    • Supported process improvement through knowledge base contributions and internal workflow o
  • IBM
    Recruitment Coordinator
    IBM
    Apr 2014 - Jun 2016 (2 years 3 months)
    Supported candidate experience and recruiter coordination in a fast-paced recruitment outsourcing team.
    • Managed inbound inquiries from candidates and recruiters via phone, chat, and email
    • Scheduled interviews and resolved scheduling conflicts
    • Maintained a high-volume support queue while upholding SLAs
  • IBM
    Recruitment Coordinator (RPO Operations)
    IBM
    Apr 2014 - Jun 2016 (2 years 3 months)
    Supported high-volume recruitment process outsourcing (RPO) operations for a major U.S. healthcare client, coordinating candidate communications, interview workflows, recruiter support, and hiring process operations within a fast-paced enterprise environment.

    Key Responsibilities & Contributions:
    • Coordinated candidate communications, interview scheduling, and recruitment follow-up activities across multiple stages of the hiring lifecycle
    • Supported candidates throughout the recruitment process, helping ensure a positive candidate experience and clear process navigation
    • Collaborated closely with recruiters, hiring teams, and operational stakeholders to maintain efficient recruitment workflows and hiring alignme
  • HP
    Technical Solutions Representative
    HP
    Apr 2010 - Jan 2013 (2 years 10 months)
    Provided frontline technical support and solutions guidance for HP multifunction printer systems, supporting customers through troubleshooting, issue resolution, and product functionality across hardware and software-related environments.

    Key Responsibilities & Contributions:
    • Resolved technical issues related to print, scan, fax, connectivity, and device functionality through phone, email, and chat support channels
    • Diagnosed hardware, software, and workflow-related challenges, guiding users through structured troubleshooting and resolution processes
    • Served as a Subject Matter Expert (SME) for peers and escalated support scenarios, contributing to stronger team performance and technical knowledge sharing
Education verified_user 0% verified
    Projects (professional or personal) verified_user 0% verified
      Awards verified_user 0% verified
      • CriticalRiver Inc
        Spot Award
        CriticalRiver Inc
        Nov 2025
        This Spot Award was granted in recognition of my contribution to several key initiatives throughout the year, particularly during periods of unique challenges and shifting workloads. The award reflects consistent effort in:
        • Demonstrating strong understanding of business logic across complex processes
        • Proposing effective and stakeholder-focused alternatives
        • Maintaining continuity and momentum in critical deliverables
        • Adapting quickly when project circumstances changed
        • Supporting cross-functional teamwork with clarity and ownership I’m grateful for the recognition and for the opportunity to collaborate on meaningful initiatives that help drive efficiency, alignment, and value across the organization.
      • A
        Customer Delight Award
        ANJI MARAM CEO CRITICALRIVER
        Apr 2023
      • A
        Rockstar Award
        ANJI MARAM CEO CRITICALRIVER
        Dec 2022
      • A
        Key Contributor Award
        ANJI MARAM CEO CRITICALRIVER
        Aug 2022