Tier 3 Engineer Tech Support
GRIDPOINT - ITERUM CONNECTIONS
Nov 2025 - Current (8 months)
• Advanced Diagnosis and Incident Resolution• Diagnose faults in HVAC equipment, lighting, smart panels, relays, contactors and submetering systems.• Systems Monitoring and Verification.• Provide detailed post-incident reports and corrective action recommendations.• Maintain high levels of customer satisfaction through professionalism and technical mastery.• Analyze energy data, load profiles, control schedules and anomalies detected in real time.