Technical Support Engineer
Pure Storage
May 2021 - Jun 2023 (2 years 2 months)
In my role as a Technical Support Engineer, I provided comprehensive server support, focusing on the diagnosis and resolution of technical issues. My daily tasks included analyzing server logs, implementing solutions using Linux, and performing software upgrades and hardware replacements. Additionally, I played a key role in managing and troubleshooting various networking and server-related issues. Key Responsibilities and Technologies: • Extensive experience with Flash Storage, SAN-NAS, DNS Servers, and Linux. • Managed and supported NFS, ISCSI, LDAP, and DHCP services. • Provided in-depth troubleshooting for DNS, DHCP, Routing and Switching, TCP/IP, SSH/Telnet, and VLANs. Implemented network security configurations. • Tools used: VDI