A

Alejandro Juralbal

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eCommerce Virtual Assistant | Customer Service Specialist
Philippines
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Résumé

Jobs verified_user 0% verified
  • 20four7VA
    Client Matcher / Endorser / Trainer
    20four7VA
    Mar 2019 - Oct 2022 (3 years 8 months)
    Matched virtual assistants to client job descriptions, providing skill assessments and endorsements. Conducted training and created learning modules for VA skill development.
  • E
    Product Lister / Executive Assistant
    EHT Flags Inc.
    Feb 2019 - Feb 2025 (6 years 1 month)
    Created and optimized product listings across Amazon (FBM, FBA, Virtual Bundles), eBay, and Walmart. Managed customer service and optimized product listings. Managed Amazon Sponsored Ads, adjusting bids and adding negative keywords to improve ROI. Oversaw dropship order processing, ensuring daily order submission to suppliers. Utilized SellerLegend, GoAura, RestockPro, ShipStation, and SamuraiSeller for operational efficiency. Created A+ content and basic listing images.
  • C
    Product Research / Supplier Communicator
    Comm.ag
    May 2018 - May 2019 (1 year 1 month)
    Conducted product research on Alibaba aligned with client requirements. Negotiated pricing, MOQs, and shipping terms with suppliers to support client purchasing decisions.
  • D
    Product Optimizer VA
    Doxaworldwide
    Apr 2018 - Feb 2019 (11 months)
    Enhanced Amazon listings through improved descriptions and additional images. Monitored pricing via informed.co to maintain Buy Box competitiveness. Managed Amazon Sponsored Ads campaigns.
  • 20four7VA
    Product Lister & Customer Service VA
    20four7VA
    Oct 2017 - Apr 2018 (7 months)
    Provided customer service support and product listing creation for Amazon, eBay, Walmart, and Google Shopping.
  • Alorica
    Amazon Consultant
    Alorica
    Sep 2016 - Jun 2017 (10 months)
    Assisted Amazon customers with product issues, refunds, subscriptions, and shipping inquiries. Liaised with third-party sellers for product resolution.
  • Sutherland Global Services
    Microsoft Store Consultant / Trainer / Subject Matter Expert
    Sutherland Global Services
    Aug 2012 - Sep 2016 (4 years 2 months)
    Provided customer support for Microsoft Store online purchases, billing disputes, and technical troubleshooting. Trained new hires, developed training materials, and provided real-time production support. Managed escalations, monitored KPIs, and maintained process updates.
Education verified_user 0% verified
  • A
    Bachelor of Science in Computer Engineering (Undergraduate)
    AMA Computer University
    Jan 2001 - Jan 2003 (2 years 1 month)
  • B
    High School Diploma
    Batac Institute
    Jan 1997 - Jan 2001 (4 years 1 month)
Awards verified_user 0% verified
  • B
    Best SME Award – Microsoft Store Online Bay Max Call Winner
    Jan 2016