Alejandro Echeverria

Client Services Representative

Custom Business Solutions

Feb 2023 - Current (3 years 8 months)

Managed and organized case documentation, ensuring accurate record keeping and timely follow-ups. Reviewed and processed client requests, ensuring compliance with company policies and procedures. Drafted and maintained reports, correspondence, and documentation related to client interactions. Assisted in contract and document review, ensuring accuracy and adherence to company guidelines. Scheduled and coordinated meetings, maintaining detailed agendas and summaries for clear communication. Handled confidential client information with discretion, ensuring data security and compliance. Provided administrative support, including data entry, case tracking, and file management. Prioritized and resolved inquiries, escalating complex cases while m

Customer Service Specialist

SeatGeek

Jan 2021 - Feb 2023 (2 years 2 months)

Managed high-volume customer inquiries with professionalism, ensuring clear and accurate communication. Assisted in processing orders, verifying details, and maintaining organized records of transactions. Handled sensitive customer information with discretion, adhering to company policies and confidentiality standards. Drafted and reviewed customer correspondence, ensuring accuracy and clarity in written communication. Resolved disputes and escalated issues appropriately, demonstrating strong problem-solving and decision-making skills. Maintained detailed case logs and documentation to ensure efficient follow-up and resolution tracking.

Operations Supervisor

Teleperformance

Jun 2019 - Aug 2020 (1 year 3 months)

Managed workflow organization, ensuring employees understood and executed delegated tasks efficiently. Created and maintained detailed reports and documentation to track team performance, compliance, and project progress. Drafted and distributed meeting summaries, ensuring clear communication and follow-ups on key action items. Reviewed and enforced company policies, ensuring compliance with legal and regulatory guidelines. Assisted in handling confidential employee records, performance evaluations, and disciplinary procedures in accordance with company policies. Provided administrative support, including scheduling, document preparation, and data entry for operational and legal compliance matters. Conducted policy training and coaching to

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Customer Service Representative

Sep 2015 - May 2019 (3 years 9 months)

Customer Service Agent dedicated to understand each customer ́s needs and then doing whatever it takes to help them. • Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers. • Anticipate, identify, and resolve problems that could delay the timely release of the movement of shipments. • Prepare, analyze, and submit documentation to the appropriate parties (U.S Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customers and transportations.

Alejandro Echeverria

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Alejandro Echeverria

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Behavioral traits