Alejandro de Leon Ortega
About
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Antioquia, Colombia
Résumé
Jobs
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- CDirector of OperationsConcentrix - ColombiaJan 2019 - Jan 2026 (7 years 1 month)Leader of international & multilingual portfolio with over 10 logos. Innovation projects implementation. Optimization strategies and operational efficiencies. Results and KPI delivery.
- CGeneral Manager of OperationsConduent - Guatemala Mexico USAJan 2014 - Jan 2019 (5 years 1 month)Management of leading 3PL company on four countries. Delivery of digitalization and back office services. Cost efficient team management. Leading POC for result presentation on all geographies.
- LAccounts & Operations ManagerLinker, Grupo Almo – Guatemala CAJan 2011 - Jan 2014 (3 years 1 month)Corporate BPO launch for eight partner companies. Documentation of standardize processes for service delivery. Budget control. Inclusion of external clients to corporate portfolio.
- TOperations & WFM ManagerTransactel - GuatemalaJan 2005 - Jan 2010 (5 years 1 month)Data analysis and reporting structures. Capacity and Planning. Leader of GCC operations. International account management. Implementations of support areas.
Education
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Bachelor in Business AdministrationAtlantic International UniversityJan 2017- MLaw SchoolMariano Gálvez University, GuatemalaJan 20066th. Semester
- IBachelor in Computer SciencesInfantes School, GuatemalaJan 2001