Alejandro Castro Davila
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Alejandro Castro Davila

Alejandro Castro Davila  new_releases

About

Detail

Lead Corporate IT Administrator
Santiago, Santiago Metropolitan Region, Chile

Contact Alejandro regarding: 

Flexible work
Starting at CLP2.6M/hour ~USD2.76K/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • ZeroFOX
    Zerofox
    ZeroFOX
    Aug 2022 - Current (2 years 10 months)
  • Shopee
    Corp IT Administrator
    Shopee
    Feb 2022 - Current (3 years 4 months)
    - I Joined Shopee in February 2022 as the first IT administrator in our Chile office. As the company was new in Chile, I worked on creating new processes for our IT department, such as inventory management, purchases and procurement, and setting up our I Joined Shopee in February 2022 as the first IT administrator in our Chile office. As the company was new in Chile, I worked on creating new processes for our IT department, such as inventory management, purchases and procurement, and setting up our devices with our first and third party applications and security. I manage onsite and remote support for all our employees, providing troubleshooting for all platforms used in our office (Mac OS, Windows, IOS, Android). We use our in-house ticket
  • Vacasa
    IT Administrator - Product Support
    Vacasa
    Jun 2019 - Jun 2022 (3 years 1 month)
    - When I started working at Vacasa, I was working a dual role, as IT support for the local offices (Viña del Mar and Santiago) and Product support for the International market. The local office did not have an IT department and any IT requirements were When I started working at Vacasa, I was working a dual role, as IT support for the local offices (Viña del Mar and Santiago) and Product support for the International market. The local office did not have an IT department and any IT requirements were managed by the HR staff. I implemented new processes for local IT and soon expanded our IT support to the rest of our South American markets (Mexico, Colombia, Argentina, Uruguay). I set up and managed the Santiago office network for our customer
  • Citi
    Application Support Supervisor
    Citi
    Oct 2011 - Jun 2019 (7 years 9 months)
    - During my time at Citi, I started at the Citi Help Desk, providing L1 and L2 support for nine main applications inside of the company; Some of the applications that I have previously supported as a Production Support Specialist are Service Now During my time at Citi, I started at the Citi Help Desk, providing L1 and L2 support for nine main applications inside of the company; Some of the applications that I have previously supported as a Production Support Specialist are Service Now, Service Now Reporting, Planview, PTS-W, InControl, OneReset, One Approval, Marketplace, Qtips, ResolveIT, among others. This included databases, project management, and time sheets. After a reorganization within CITI, my team was moved under new management. T
  • D-Link
    Helpdesk Agent
    D-Link
    Jun 2008 - Oct 2011 (3 years 5 months)
    - I provided helpdesk services for all Latin American countries (excluding Brazil). The job consisted mainly of assisting users on setting up new devices and/or helping them find the best network solution for their business or home. I provided helpdesk services for all Latin American countries (excluding Brazil). The job consisted mainly of assisting users on setting up new devices and/or helping them find the best network solution for their business or home.
Education verified_user 0% verified
  • Duoc UC
    Network Administration, Information Technology
    Duoc UC
    Jan 2008 - Jan 2010 (2 years 1 month)
  • Duoc UC
    Sound Engineering, Music Technology
    Duoc UC
    Jan 2006 - Jan 2009 (3 years 1 month)