Alejandro Castro Sánchez
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Project Manager Jr.
Huixquilucan de Degollado, State of Mexico, Mexico
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- EProject ManagerEstevez.Jor ServiciosFeb 2022 - Current (3 years 5 months)- FTTH project management under PMI and Scrum standards. Ensured the scope and objectives of the project. Follow up on the schedule, goals, risks and mitigation plans of the projects. - Generated work plans and documentation of `processes. Validations of the estimates of the work carried out by contractors. Managed relationships with project stakeholders. - Managed the delivery of materials by the client, work meetings, job validations, material balancing, project deliverables, project billing and closing - Managed work personnel in the field, carry out the logistics of foreign operations (accommodation, travel expenses, permits, transportation and operating expenses) - Administrated ERP, make suggestions for improvements to the system, gav
- GRF Optimization EngineerGTA Telecom de MéxicoJun 2021 - Feb 2022 (9 months)- Drive Test analysis, KPI's verification and antenna configuration for sites or clusters, following customer network criteria - Antenna Swap and Refarming analysis report for Huawei troubleshooting and validation of UMTS. LTE and VoLTE services in AT&T network. - Provided information on the quality of service, recommended changes to improve the quality of service. Provide optimization proposal to improve KPIs and performance.
- PGrupo SikbalPerformance and Reporting EngineerDec 2019 - Dec 2020 (1 year 1 month)- Develop statistical models to correlate network quality and service data, network KPI reports, and services. - Provided information on the quality of service, recommended changes to improve the quality of service. - Researched and diagnosed recurring/systemic problems. - Performed service impact analysis. Proposed alternatives to proactively manage and improve the customer experience. - Validated nodes traffic migration from TEMM to AT&T Support the implementation of the telephone SOC, provide training and knowledge transfer of the Ericsson Expertice Analytics tool, Participate in activation of MOCN between the TEMM network and AT&T
- IFront Desk NOC EngineerIBERICA INDUSTRIESJun 2018 - Nov 2019 (1 year 6 months)- Supported the Ultranet LTE Advance network, putting more than 90 sites in the Puebla and Atlixco region into operation, Sotf Launch phase of the project - Supervised monitoring within the NOC, monitoring of network incidents, monitoring through NetAct, NSP, BTS Site Manager, MW Siklu - Generated alarm and activity tracking reports, Troubletickets documentation. I attended tickets and escalations according to the criticality - Develop executive performance and KPI's reports for managers and area managers, for the purpose of analyzing project expansion strategies, Identified the initial diagnosis of incidents - Remote and face-to-face support in alarm care (corrective actions), maintenance windows and ATP's.. Attention and solution of custo
IT Support EngineerTelcelDec 2016 - Jun 2018 (1 year 7 months)- Planning, configurations and implementation RBS operation for indoor environment. - Coordinate fields technicians to perform integrations and start-up of RBS Ericsson. - Track the progress of the projects that provide a solution to a complaint coverage of a Corporate client, Business or Strategy for Telcel. Monitoring RBS Ericsson (Cygwin Terminal, RBS Element Manager), alarms, users, traffic, VSWR. Prepare reports for control, follow-up and information for the areas involved, Executives, Managers and Chiefs. Drive test and walk test (SwissQual QualiPoc, Nemo Handy). Start-up more than 200 Indoor sites in 9 Region (CDMX, Estado de Mexico, Morelos, Hidalgo), participated implementation in the CDMX Metro service (finished platform phase, ex- WField Services EngineerWERNER PEGASUSMar 2016 - Sep 2016 (7 months)- Generate and document processes in operations area. - Configuration, upgrade, installation, preventive and corrective maintenance computer equipment and peripherals (scanner, footprints readers, webcams, printers, and biometrics devices). - Identify and resolve issues, bugs in beta versions applications of company. Training and management operational staff (+20 persons). Work field, presence and remote support for final users. Provide services to SSP (Estado de Mexico and Tabasco), DGP (CDMX)
- HIT Team LeadHuman FactorNov 2014 - Feb 2016 (1 year 4 months)- Coordinate team of engineers, technicians, operational staff and drivers. - Logistic, assembly, installation, configuration and maintenance of modules enrollment (computers, printers, scanners, webcams, biometrics devices). - Configuration networks LAN, WAN. Administration databases (backups, synchronization with central terminal) SQL server. Administration and configuration servers Windows Server 2012. Training and management operational staff (+80 persons). Field work, presence and remote support for final users. Leaded Project TDT (transition to digital television) organized by SCT in the estates of: Estado de Mexico, Zacatecas, Sinaloa, Aguascalientes, San Luis Potosí, Coahuila y Chihuahua.
- Help Desk SpecialistEricssonJun 2013 - Oct 2014 (1 year 5 months)- GNOC Mexico, support Sprint Network 1st y 2nd level for backhaul transport issues. - Monitoring key indicators of performance KPI´s. - Event Management and Incidences. Validate operation of trunk groups E1´s, E911, Ethernet, fiber optic and microwave links. Support and management restoration activities during network outages. Monitoring RBS Sprint (USA), remote support to field technicians, management access, communication with suppliers, Telco’s and carries to verify status of progress not operating sites. Recommend and implement process improvement activities. Software updates in network customer, identification and resolutions network issues. Analyzing cause-error terms of service. Executions of Windows maintenance, communication and c
- JField Services EngineerJORBEESep 2011 - Feb 2013 (1 year 6 months)- Production of mechanisms internal, final assembly of product, functional testing, installation, commissioning and monitoring of parking equipment (barriers, emission and validated ticket machines, automatic payment station) - Preventive and corrective maintenance, face to face and remote support, customer support Configuration, manage and update applications installed on parking equipment. - Elaboration internal operating reports and end users reports. Training and management operational staff. Expositor in international events: Expo Transpoquip Latin América 2011 y 2012, Airport Infra Expo 2012, Expo Shopping 2012 all of them in Sao Paulo, Brazil. Technical support Las Américas Mall Quito, Ecuador; Angelopolis Mall Puebla; Hotel Camino R
Education
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- Master's Degree Project Management DirectionUniversidad Tecnológica de MéxicoApr 2019 - Oct 2021 (2 years 7 months)
- Mechatronics engineeringUnidad Profesional Interdisciplinaria en Ingeniería y Tecnologías AvanzadasJul 2006 - Dec 2011 (5 years 6 months)